Shelbie Antes
Roy,UT
Summary
Dynamic professional with extensive experience at the IRS, excelling in tax compliance and data analysis. Proven ability to enhance organizational growth through teamwork and effective training. Skilled in financial statements and data entry, consistently improving processing efficiency and customer satisfaction. Recognized for resolving complex issues and driving operational success.
Overview
10
10
years of professional experience
Work History
Tax Examining Technician
IRS
Ogden, UT
08.2022 - Current
- Reviewed and analyzed tax returns for accuracy and compliance with IRS regulations.
- Processed taxpayer correspondence to resolve queries and ensure timely responses.
- Utilized IRS systems to track case statuses and document findings effectively.
- Collaborated with team members to streamline workflows and improve processing efficiency.
- Assisted in training new staff on tax examination procedures and regulatory updates.
- Gs 5 step 1 for a year
- Gs 6 step 1 for a year
- Gs 6 step 2 for a year
Assistant Manager
EZ Rent To Own
Ogden, UT
11.2020 - 12.2021
- Supervised daily operations, ensuring compliance with company policies and procedures.
- Trained and mentored new staff on customer service best practices and product knowledge.
- Collaborated with management to streamline inventory processes, enhancing efficiency.
- Analyzed sales data to identify trends and inform strategic decision-making.
- Developed promotional strategies to increase customer engagement and drive sales growth.
- Resolved customer complaints promptly, maintaining high satisfaction levels.
- Managed scheduling and staffing needs to optimize team performance during peak periods.
Shift Lead Manager
Burger King
West Haven Utah
09.2019 - 02.2020
- Supervised daily operations to ensure smooth workflow and optimal customer service.
- Trained and mentored team members on operational procedures and best practices.
- Implemented inventory management strategies to reduce waste and improve supply chain efficiency.
- Monitored performance metrics to enhance team productivity and service quality.
Cashier
Maverik Adventure's First Stop
Ogden, UT
06.2016 - 08.2019
- Processed transactions efficiently using point-of-sale systems to enhance customer experience.
- Managed cash handling procedures, ensuring accuracy and security of daily transactions.
- Assisted customers with inquiries and product selections, fostering positive relationships and loyalty.
- Trained new staff on operational procedures and customer service standards to maintain consistency.
- Implemented inventory management practices to reduce stock discrepancies and improve availability.
- Resolved customer complaints promptly, utilizing conflict resolution skills to ensure satisfaction.
- Monitored store cleanliness and organization, contributing to a welcoming shopping environment.
Education
High School Diploma -
Syracuse High School
Syracuse, UT06-2016
Skills
- Organizational growth
- Teamwork orientation
- Financial statements
- Data entry proficiency
Timeline
Tax Examining Technician
IRS
08.2022 - Current
Assistant Manager
EZ Rent To Own
11.2020 - 12.2021
Shift Lead Manager
Burger King
09.2019 - 02.2020
Cashier
Maverik Adventure's First Stop
06.2016 - 08.2019
High School Diploma -
Syracuse High School