Jevonda Grandison
Atlanta,GA
Summary
I am an experienced Account Manager and Operations Leader with a long history of improving customer satisfaction, strengthening client relationships, and driving operational excellence. Over my career, I’ve led large teams, managed multimillion‑dollar service targets, and delivered measurable improvements in efficiency, accuracy, and customer experience.
I’m known for my calm problem‑solving style, strong communication skills, and ability to build trust with clients and colleagues. Whether resolving complex issues, analyzing financial data, or coaching teams, I bring consistency, professionalism, and a commitment to service excellence.
I’m now seeking opportunities where I can leverage my customer relationship management, operations leadership, and account management expertise to support organizational growth.
Overview
39
39
years of professional experience
Work History
Account Manager
The Home Depot Store Support Center
Atlanta, GA
10.2000 - 01.2026
- Managed multiple accounts at once while meeting deadlines and daily priorities.
- Cultivated strong client relationships to successfully renew existing accounts.
- Built revenue growth from current accounts through upselling products to customers.
- Handled customer complaints promptly and professionally.
- Resolved customer issues using problem-solving skills, providing exceptional service to enhance customer satisfaction.
- Listened to customer needs and recommended best products and services.
- Monitored open orders and coordinated deliveries, ensuring customers received timely updates on order status.
Front End Operation Supervisor
The Home Depot Store
Atlanta, GA
10.2000 - 07.2015
- Coordinated customer service support across registers, returns, and self-checkout areas to enhance customer experience.
- Monitored front end operations for compliance with Home Depot service standards
- Assigned daily tasks for checkout lanes, returns desk, and queue management
- Trained cashiers on register procedures, payment handling, and store policies
- Resolved customer concerns using Home Depot service desk tools and procedures
- Resolved customer complaints in a timely manner while maintaining professionalism.
- Reviewed cashier work for accuracy in transactions, refunds, and price overrides
- Analyzed POS system data to identify customer purchasing trends and inform service strategies.
- Managed opening and closing procedures by reconciling sales records and cash transactions with software data.
- Directed four supervisors and 210+ store associates.
- Managed a $1.9M services sales target to drive revenue growth. and drove team execution to meet district revenue goals.
Setup Operation Supervisor
Georgia Dome
Atlanta, GA
07.1995 - 10.2000
- • Reviewed event setup blueprints with clients and implemented approved details, enhancing customer satisfaction and ensuring compliance with specifications. • Dismantled football turf from the field for concert preparation. and converted football field for concert events. Arranged meeting rooms based on detailed plans and client specifications. • Coordinated with food service teams on table placement and catering setup for events. • Resolved guest concerns proactively, delivering prompt customer service and improving overall guest experience. • Trained team members on hospitality standards and service expectations, fostering a consistent and high-quality service environment.
- Supervised Georgia Dome event operations and stadium staff during games and concerts.
- Coordinated guest services teams for ticketing, seating, and crowd control.
- Monitored security procedures and responded to emergency situations across arena areas.
Accounts Payable Clerk
SunTrust Bank
Atlanta, GA
08.1993 - 07.1995
- Reviewed and matched purchase orders, receipts, and invoices to secure payment approvals.
- Issued checks for timely payment of vendor invoices to maintain positive supplier relationships.
- Facilitated month-end closing activities to ensure accurate financial reporting.
Accounts Payable Clerk
The Home Depot Store Support Center
Atlanta, GA
07.1987 - 08.1993
- Supported month-end closing activities by verifying transaction accuracy and completeness.
- Recorded data in accounting system to uphold financial integrity and facilitate reporting.
- Organized invoice files and payment documentation to ensure easy retrieval and compliance.
Education
Associate of Science - Accounting
National Education Center
Birmingham, ALSkills
- Account renewals
- Upselling strategy
- CRM management
- Sales forecasting
- Customer relationship management
- Client onboarding
- Order management
- Salesforce administration
- Project management
- Problem solving
- Attention to detail
- Microsoft 365
- Soft Skills
- Soft Skills
Timeline
Account Manager
The Home Depot Store Support Center
10.2000 - 01.2026
Front End Operation Supervisor
The Home Depot Store
10.2000 - 07.2015
Setup Operation Supervisor
Georgia Dome
07.1995 - 10.2000
Accounts Payable Clerk
SunTrust Bank
08.1993 - 07.1995
Accounts Payable Clerk
The Home Depot Store Support Center
07.1987 - 08.1993
Associate of Science - Accounting
National Education Center