Jevony Murray
Tampa
Summary
Account Manager with a strong history at Mako's Professionals, achieving a 94% client satisfaction rate through effective customer engagement and retention strategies. Expertise in CRM systems and data analysis, with a focus on upselling and building robust client relationships. Proven ability to drive revenue growth and improve onboarding experiences.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Account Manager
Mako's Professionals
Tampa
11.2022 - Current
- Drove 94% client satisfaction rate through proactive outreach and follow-ups for post-sale onboarding.
- Developed retention strategies utilizing client feedback and CRM data, identifying over 15 new revenue streams.
- Conducted performance reviews and needs assessments to create upsell and expansion opportunities.
- Documented client interactions and case resolutions in CRM, enhancing issue tracking and process improvements.
- Renewed accounts by fostering strong relationships with clients.
- Led the onboarding and mentorship of new hires, accelerating ramp time, and improving early performance outcomes.
Sales Associate Supervisor
Fans Meet Idols
Remote
05.2022 - 12.2022
- Enhanced customer retention and experience through management of inbound and outbound communications.
- Achieved satisfaction scores of 96% via consultative engagement and prompt support.
- Implemented data sourcing strategies, raising lead quality and onboarding efficiency.
- Conducted regular team meetings to address goals, challenges, and sales best practices.
- Collaborated in team meetings to devise strategies for increasing sales volume.
- Trained new sales associates on product knowledge and customer service techniques.
Education
Cybersecurity Certificate Program - Cyber Security
University of South Florida
Tampa, FL05.2024
B.S. - Accounting & Leadership
Auburn University
Auburn, AL08.2022
Skills
- Customer engagement and retention
- Team Training
- Upselling techniques
- CRM systems (Salesforce, HubSpot)
- Communication and presentation
- SaaS solutions
- Conflict resolution and support coordination
- Post-sale onboarding and adoption
- Microsoft Office suite (Teams, Outlook, Word, PowerPoint)
- Data analysis and reporting
- Lead generation
Certification
University of South Florida, Cybersecurity Certificate Program, 12/01/23, 05/01/24, CompTIA Security+ ce Certification
Timeline
Account Manager
Mako's Professionals
11.2022 - Current
Sales Associate Supervisor
Fans Meet Idols
05.2022 - 12.2022
Cybersecurity Certificate Program - Cyber Security
University of South Florida
B.S. - Accounting & Leadership
Auburn University