Sue Mang
Las Vegas
Summary
Conducted engaging presentations to capture client attention, actively listening to prospects to understand requirements and offer solutions.
Cultivated strong relationships with stakeholders to assess and fulfill their needs. Led initiatives to enhance customer satisfaction and loyalty. Fostered an environment that prioritizes client happiness.
Overview
17
17
years of professional experience
Work History
Account Manager
Meier Management
Evansville, IN
07.2018 - 06.2025
- Understand customers needs, find resolution and provide a solution.
- Take notes on customer needs and recommend improvements. Sell product
- Manage sales, close deals
- Build and retain strong relationships.
- Handle current clients and renewals.
- Bills/ invoices
- Cultivated strong client relationships to enhance customer satisfaction and retention.
- Developed strategic account plans to align with client goals and drive business growth.
- Analyzed market trends to identify opportunities for service improvement and expansion.
- Coordinated cross-functional teams to ensure seamless project execution and delivery timelines.
- Mentored junior staff on best practices in account management and client engagement strategies.
- Implemented process improvements that increased operational efficiency within account handling procedures.
- Led negotiations with key clients, resulting in favorable contract terms and long-term partnerships.
- Conducted regular performance reviews to assess account health and recommend actionable solutions.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Contributed to event marketing, sales and brand promotion.
Assistant Manager
Advantix Management
Evansville, IN
02.2008 - 03.2018
- Executed regular inventory counts to ensure accurate stock levels and address discrepancies.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Generated repeat business through exceptional customer service.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Assisted in organizing and overseeing assignments to drive operational excellence.
Education
BBA - Business
College of Southern Nevada
Las Vegas, NV05.2019
Skills
- Executed targeted prospecting strategies to enhance lead generation and drive business growth
- Achieved high client satisfaction rates by delivering tailored lending solutions Increased loan approval efficiency through proactive management of application processes Enhanced team performance by implementing best practices in client interactions
- Monitored local market conditions to support competitive positioning and business growth
- Achieved operational excellence by optimizing business processes and procedures Enhanced team productivity through effective training and support Drove initiatives that resulted in improved workflow efficiency and reduced turnaround times
- Achieved high client satisfaction through effective management of property tours and inspections Enhanced property visibility by delivering informative and engaging presentations Fostered strong relationships with clients, resulting in increased interest and inquiries
- Achieved increased community awareness of fair housing rights through targeted outreach programs Enhanced compliance with housing regulations by providing training and resources to stakeholders Strengthened collaboration with local organizations to effectively combat housing discrimination
- Developed meaningful connections with team members to foster a positive work environment
- Enhanced resident satisfaction by optimizing property amenities and services Achieved increased community engagement through successful event coordination Improved maintenance efficiency, resulting in timely repairs and a well-maintained environment
- Achieved successful candidate placements by implementing rigorous background check protocols Enhanced recruitment efficiency through meticulous verification of candidate backgrounds Strengthened organizational integrity by ensuring all hires met established background criteria
- Analyzed contractual agreements for clarity and accuracy, facilitating informed decision-making and risk management
- Facilitated successful property tours that increased client interest and engagement Developed customized tour experiences that aligned with client needs and preferences Contributed to higher conversion rates by effectively communicating property value propositions
- Achieved high customer satisfaction through effective leasing and sales strategies Drove increased sales volume by implementing targeted marketing campaigns Enhanced client retention through personalized service and follow-up
- Streamlined application processing workflows, enhancing overall operational effectiveness and applicant experience
- Achieved successful tenant placements by implementing thorough screening protocols Enhanced property occupancy rates through effective evaluation of tenant applications Improved tenant satisfaction by fostering clear communication during the screening process
- Coordinated issue escalation protocols, streamlining communication between departments for effective problem-solving
- Achieved consistent rent collection through proactive tenant engagement Enhanced financial accuracy by implementing effective record-keeping practices Contributed to overall property profitability through diligent payment tracking
- Organized and led team building exercises aimed at fostering trust and cooperation among team members
- Achieved high standards in communication by optimizing telephone and email etiquette Enhanced team responsiveness through strategic guidance on professional correspondence Fostered a culture of effective inquiry resolution, leading to improved client satisfaction
- Achieved enhanced customer satisfaction by optimizing CRM software functionalities Increased team efficiency by facilitating seamless integration of CRM tools Delivered improved customer insights through effective data management strategies
- Streamlined office management processes, resulting in improved team collaboration and efficiency Implemented organizational systems that enhanced productivity and reduced downtime Fostered a positive work environment that contributed to employee satisfaction and retention
- Executed database management tasks, including data entry, maintenance, and optimization for improved performance and reliability
- Managed logistics and scheduling for move-in coordination, ensuring timely and organized arrivals
- Achieved high tenant satisfaction rates through proactive property management strategies Improved operational workflows, resulting in reduced response times for maintenance requests Enhanced property value through strategic oversight and effective resource allocation
- Achieved timely lease renewals through effective management of documentation and communication Enhanced record-keeping practices, resulting in improved accuracy of lease information Drove efficiency in lease administration processes, contributing to overall operational success
- Executed meticulous record-keeping practices to facilitate information retrieval and enhance organizational workflow
- Analyzed client requirements through detailed assessments to inform tailored solutions
Personal Information
Title: Leasing Agent
Accomplishments
8 times I was voted Employee of the Year.
I was awarded Employee of the year because I out sold All employees in the company this did not include renewals.
- MS Excel - Prepared and formatted financial project reports, budget spreadsheets and expense reports for monthly review.
- Documented and resolved Issue which led to Results.
- Achieved Result by completing Task with accuracy and efficiency.
Timeline
Account Manager
Meier Management
07.2018 - 06.2025
Assistant Manager
Advantix Management
02.2008 - 03.2018
BBA - Business
College of Southern Nevada