Jewana Smith
Financial Professional
Cleveland,Tx
Summary
A results-oriented achiever with a proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Plant Manager/ Admin Assistant
R&B Ready Mix LLC
Magnolia , Tx
02.2020 - 11.2023
- Ensure the smooth operation of both the production facility and the administrative office.
- Maintaining high-quality standards and maximizing operational efficiency.
- Coordinating and scheduling raw materials delivery, managing inventory levels, and ensuring efficient use of resources.
- Collaborate with maintenance teams to ensure the proper functioning of equipment and machinery, arranging repairs and maintenance as needed.
- Assuring driver compliance with state and local requirements, maintain DOT compliance.
- Budget forecast, accounts receivables, and payables, bank deposit, account management of customers and vendors.
- Supervise and support office staff, delegating tasks, providing guidance, and ensuring deadlines are met.
- Coordinate with HR for staffing needs, onboarding new employees, and managing employee records.
- Manage day-to-day administrative operations of the office, including, but not limited to, record keeping, data entry, correspondence, filing, and document management.
Stock Handler/ Order Selector
CVS Distribution
Conroe , Tx
09.2016 - 03.2018
- Order Selection: Accurately picking and assembling customer orders from warehouse inventory, ensuring the correct quantity and type of product is selected
- Stock Handling: Managing inventory by receiving, storing, and distributing products within the warehouse
- This includes unloading deliveries, organizing stock in designated areas, and maintaining accurate inventory records
Customer Service Specialist
Apac Call Center
Humble , Tx
11.2014 - 12.2015
- Communicated with potential and repeat customers by phone to provide outstanding customer service regarding products and
special promotions while adhering to a script and company, client, and government regulations. - Follow strict protocols to ensure customer personal information is kept private.
- Upsell and cross-sell products, and place orders.
- Provide information while identifying customers' needs and document call status.
- Perform other duties assigned by management.
Jewelry/Shoe Sales Associate
Wal-Mart
Cleveland , Tx
04.2014 - 11.2014
- Work directly with customers to assist in identifying their needs in the purchase of jewelry, shoes, and other accessory items.
- Present jewelry and complete sales transactions with customers using cash, check, credit or debit, and layaway.
- Maintain display, inventory, and upkeep.
- Restock jewelry and shoes when needed from the backroom stock area.
- Maintain the cleanliness of the shoe and jewelry departments.
- Ear-piercing.
Office Manager/ Admin Asst.
Liberty Lakes
Cleveland , Tx
02.2011 - 09.2013
- Managed clerical duties for office operations: filing, faxing, copying, and scanning.
- First point of contact for customers in the office and on the phone.
- Routing phone calls and email communications to appropriate departments.
- Support department managers and maintain their client accounts.
- Run errands to supply stores, post office, and bank to submit deposits.
- On-site notary public for property sales contracts.
Assistant Manager/Front Desk Agent
Best Western Inn
Cleveland , TX
06.2006 - 02.2011
- Supervised and trained front desk staff, ensuring excellent customer service and efficient operations.
- Managed daily operations, including scheduling, inventory, and financial reporting.
- Resolved guest complaints and handled escalated issues with professionalism and tact.
- Participated in talent acquisition efforts and measured worker performance
- Collaborated across various departments to guarantee guest satisfaction.
- Maintained compliance with safety regulations and company policies.
- Implemented strategies to improve efficiency, customer satisfaction, and revenue.
- Manage a multi-line phone system and hotel software.
- Handle cash and credit during check-in and check-out transactions.
Assistant Manager
Baymont Inn and Suites
Houston , TX
03.2001 - 01.2004
- Responsible for administrative duties and assisting the General Manager in operational support.
- Oversee staff and act as the main point of contact during the absence of the General Manager, managing the hotel independently when required.
- Coordinated between various departments (housekeeping, front desk, food and beverage) to maintain seamless services.
- Ensured compliance with hotel policies, health, and safety regulations.
- Handled guest inquiries, complaints, and requests, providing prompt solutions to enhance guest satisfaction.
- Trained new hires and conducted ongoing coaching for staff to improve productivity and service standards.
- Managed inventory, including ordering supplies and tracking stock levels, ensuring smooth operations.
- Negotiated with vendors and suppliers for quality service and cost-efficient purchases.
- Planned and coordinated events, meetings, and conferences held at the hotel, liaising with vendors and clients.
- Ensured proper event setups and services according to client specifications.
- Managed online reputation through guest feedback and review platforms to ensure the hotel's positive image.
Education
Bachelor of Science - Business
University of Phoenix
Houston, Tx12.2011
Associate of Occupational Studies - Computer Systems Technology
MTI College of Business and Technology
Houston, Tx06.2006
Skills
- Leadership and management
- Office/Account Management
- Budget and Financial Management
- Microsoft Office
- Technology Proficient (Advanced)
- Data entry
- Detail-oriented
- Excellent communication
- Staff training
- Adaptability
- 20 years in customer relations
- Ability to multitask in a fast-paced environment
- Conflict Resolution
- Event Planning
- Compliance understanding
- Schedule Management
Certification
- Life, Accident, Health & HMO License 2024
- Commissioned Notary Public for the State of Texas.
- Certificate for Supervisor Training 2017
Work Preference
Work Type
Full TimeContract WorkGig WorkWork Location
RemoteImportant To Me
Work from home optionWork-life balanceCompany CultureFlexible work hoursStock Options / Equity / Profit SharingWork Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Quote
The first one gets the oyster, the second gets the shell
Andrew Carnegie
Timeline
Plant Manager/ Admin Assistant
R&B Ready Mix LLC
02.2020 - 11.2023
Stock Handler/ Order Selector
CVS Distribution
09.2016 - 03.2018
Customer Service Specialist
Apac Call Center
11.2014 - 12.2015
Jewelry/Shoe Sales Associate
Wal-Mart
04.2014 - 11.2014
Office Manager/ Admin Asst.
Liberty Lakes
02.2011 - 09.2013
Assistant Manager/Front Desk Agent
Best Western Inn
06.2006 - 02.2011
Assistant Manager
Baymont Inn and Suites
03.2001 - 01.2004
- Life, Accident, Health & HMO License 2024
- Commissioned Notary Public for the State of Texas.
- Certificate for Supervisor Training 2017
Bachelor of Science - Business
University of Phoenix
Associate of Occupational Studies - Computer Systems Technology
MTI College of Business and Technology
Similar Profiles
Saif Al SharafiSaif Al Sharafi
Operational Manager at Ready Mix LLCOperational Manager at Ready Mix LLC
Juan BarriosJuan Barrios
Truck Driver at GoGo Concrete Ready Mix LLC.Truck Driver at GoGo Concrete Ready Mix LLC.
Cameron BurkettCameron Burkett
Laborer at Atlantic Cape Ready Mix LLCLaborer at Atlantic Cape Ready Mix LLC