Jewana Smith
Financial Professional
Cleveland,Tx
Summary
A results-oriented achiever with a proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Plant Manager/ Admin Assistant
R&B Ready Mix LLC
Magnolia, Tx
02.2020 - 11.2023
- Ensure the smooth operation of both the production facility and the administrative office.
- Maintaining high-quality standards and maximizing operational efficiency.
- Coordinating and scheduling raw materials delivery, managing inventory levels, and ensuring efficient use of resources.
- Collaborate with maintenance teams to ensure the proper functioning of equipment and machinery, arranging repairs and maintenance as needed.
- Assuring driver compliance with state and local requirements, maintain DOT compliance.
- Budget forecast, accounts receivables, and payables, bank deposit, account management of customers and vendors.
- Supervise and support office staff, delegating tasks, providing guidance, and ensuring deadlines are met.
- Coordinate with HR for staffing needs, onboarding new employees, and managing employee records.
- Manage day-to-day administrative operations of the office, including, but not limited to, record keeping, data entry, correspondence, filing, and document management.
Stock Handler/ Order Selector
CVS Distribution
Conroe, Tx
09.2016 - 03.2018
- Order Selection: Accurately picking and assembling customer orders from warehouse inventory, ensuring the correct quantity and type of product is selected
- Stock Handling: Managing inventory by receiving, storing, and distributing products within the warehouse
- This includes unloading deliveries, organizing stock in designated areas, and maintaining accurate inventory records
Customer Service Specialist
Apac Call Center
Humble, Tx
11.2014 - 12.2015
- Communicated with potential and repeat customers by phone to provide outstanding customer service regarding products and
special promotions while adhering to a script and company, client, and government regulations. - Follow strict protocols to ensure customer personal information is kept private.
- Upsell and cross-sell products, and place orders.
- Provide information while identifying customers' needs and document call status.
- Perform other duties assigned by management.
Jewelry/Shoe Sales Associate
Wal-Mart
Cleveland, Tx
04.2014 - 11.2014
- Work directly with customers to assist in identifying their needs in the purchase of jewelry, shoes, and other accessory items.
- Present jewelry and complete sales transactions with customers using cash, check, credit or debit, and layaway.
- Maintain display, inventory, and upkeep.
- Restock jewelry and shoes when needed from the backroom stock area.
- Maintain the cleanliness of the shoe and jewelry departments.
- Ear-piercing.
Office Manager/ Admin Asst.
Liberty Lakes
Cleveland, Tx
02.2011 - 09.2013
- Managed clerical duties for office operations: filing, faxing, copying, and scanning.
- First point of contact for customers in the office and on the phone.
- Routing phone calls and email communications to appropriate departments.
- Support department managers and maintain their client accounts.
- Run errands to supply stores, post office, and bank to submit deposits.
- On-site notary public for property sales contracts.
Assistant Manager/Front Desk Agent
Best Western Inn
Cleveland, TX
06.2006 - 02.2011
- Supervised and trained front desk staff, ensuring excellent customer service and efficient operations.
- Managed daily operations, including scheduling, inventory, and financial reporting.
- Resolved guest complaints and handled escalated issues with professionalism and tact.
- Participated in talent acquisition efforts and measured worker performance
- Collaborated across various departments to guarantee guest satisfaction.
- Maintained compliance with safety regulations and company policies.
- Implemented strategies to improve efficiency, customer satisfaction, and revenue.
- Manage a multi-line phone system and hotel software.
- Handle cash and credit during check-in and check-out transactions.
Assistant Manager
Baymont Inn and Suites
Houston, TX
03.2001 - 01.2004
- Responsible for administrative duties and assisting the General Manager in operational support.
- Oversee staff and act as the main point of contact during the absence of the General Manager, managing the hotel independently when required.
- Coordinated between various departments (housekeeping, front desk, food and beverage) to maintain seamless services.
- Ensured compliance with hotel policies, health, and safety regulations.
- Handled guest inquiries, complaints, and requests, providing prompt solutions to enhance guest satisfaction.
- Trained new hires and conducted ongoing coaching for staff to improve productivity and service standards.
- Managed inventory, including ordering supplies and tracking stock levels, ensuring smooth operations.
- Negotiated with vendors and suppliers for quality service and cost-efficient purchases.
- Planned and coordinated events, meetings, and conferences held at the hotel, liaising with vendors and clients.
- Ensured proper event setups and services according to client specifications.
- Managed online reputation through guest feedback and review platforms to ensure the hotel's positive image.
Education
Bachelor of Science - Business
University of Phoenix
Houston, Tx12.2011
Associate of Occupational Studies - Computer Systems Technology
MTI College of Business and Technology
Houston, Tx06.2006
Skills
- Leadership and management
- Office/Account Management
- Budget and Financial Management
- Microsoft Office
- Technology Proficient (Advanced)
- Data entry
- Detail-oriented
- Excellent communication
- Staff training
- Adaptability
- 20 years in customer relations
- Ability to multitask in a fast-paced environment
- Conflict Resolution
- Event Planning
- Compliance understanding
- Schedule Management
Certification
- Life, Accident, Health & HMO License 2024
- Commissioned Notary Public for the State of Texas.
- Certificate for Supervisor Training 2017
Work Preference
Work Type
Full TimeContract WorkGig WorkWork Location
RemoteImportant To Me
Work from home optionWork-life balanceCompany CultureFlexible work hoursStock Options / Equity / Profit SharingWork Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The first one gets the oyster, the second gets the shell
Andrew Carnegie
Timeline
Plant Manager/ Admin Assistant
R&B Ready Mix LLC
02.2020 - 11.2023
Stock Handler/ Order Selector
CVS Distribution
09.2016 - 03.2018
Customer Service Specialist
Apac Call Center
11.2014 - 12.2015
Jewelry/Shoe Sales Associate
Wal-Mart
04.2014 - 11.2014
Office Manager/ Admin Asst.
Liberty Lakes
02.2011 - 09.2013
Assistant Manager/Front Desk Agent
Best Western Inn
06.2006 - 02.2011
Assistant Manager
Baymont Inn and Suites
03.2001 - 01.2004
- Life, Accident, Health & HMO License 2024
- Commissioned Notary Public for the State of Texas.
- Certificate for Supervisor Training 2017
Bachelor of Science - Business
University of Phoenix
Associate of Occupational Studies - Computer Systems Technology
MTI College of Business and Technology
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