Jewel-Ann Moss
Jacksonville,FL
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
3
3
years of professional experience
Work History
Clerical Specialist
State Attorney's Office 4th Judicial Circuit
2022.02 - Current
- Processed incoming and outgoing mail and packages according to established procedures.
- Provided exceptional customer service over phone calls and emails, resolving issues.
- Ensured prompt delivery of time-sensitive materials to clients through effective prioritization and coordination with mail services.
- Reviewed files, records, and other documents to obtain information to respond to requests.
- Prepared and edited documents to produce precise, accurate, and professional communication.
Customer Service Associate
Walgreens
2021.10 - 2022.02
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Managed high call volume with exceptional time management skills, minimizing wait times for customers.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Responded proactively and positively to rapid change.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
- Investigated and resolved customer inquiries and complaints quickly.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Cross-trained and backed up other customer service managers.
- Collaborated with team members to achieve monthly targets and optimize workflow efficiency.
Clerical Specialist
Jacksonville Dream Clean And Painting Team
2021.01 - 2022.02
- Prepared and edited documents to produce precise, accurate and professional communication.
- Facilitated the timely completion of projects by coordinating schedules, resources, and communication among team members.
- Interacted with customers by phone, email, or in-person to provide information.
- Ensured prompt delivery of time-sensitive materials to clients through effective prioritization and coordination with mail services.
Education
Associate of Arts - Legal Studies
American Public University System
Charles Town, WV03.2026
Penn Foster Career School
Scranton, PA08.2022
Skills
- Compensation and benefits
- Spreadsheet Management
- Labor Relations
- Supply Restocking
- Digital File Management
- Business Documentation
- Scheduling and calendar management
- Excel spreadsheets
- Time Management
- Problem-Solving
Timeline
Clerical Specialist
State Attorney's Office 4th Judicial Circuit
2022.02 - Current
Customer Service Associate
Walgreens
2021.10 - 2022.02
Clerical Specialist
Jacksonville Dream Clean And Painting Team
2021.01 - 2022.02
Associate of Arts - Legal Studies
American Public University System
Penn Foster Career School
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