Jewel-Ann Moss
Jacksonville,FL
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision. Always having a characteristic of integrity.
Overview
1
1
Certification
Work History
Correctional Officer
Florida Department Of Corrections
Columbia County
06 2024 - Current
- Prepared, processed and maintained forms, reports, logs, records, and activity journals.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Supported mental health initiatives for inmates by connecting them with appropriate resources and services within the facility.
- Improved communication between staff members by participating in daily briefings and sharing critical information about inmate activities.
Project Assistant
Carr Allison
04 2024 - 04 2024
- Office assistant provides high-level administrative support.
- Scheduling conference calls or meetings, preparing correspondence and statistical reports.
- maintaining sensitive dataProvide administrative support to lawyer and enhance office effectiveness.
- Handle communication with clients, witnesses .
- Administratively support for J1, First appearance, Pretrail, Trail.
- Prepare case briefs and summarize depositions, and testimony.
- Conduct investigations and statistical/documentary research.
- Locate and develop case relevant information.
- Type up and file basic legal documents and correspondence.
- Answer and direct phone calls.
Clerical Specialist
State Attorney’s Office 4th Judicial Circuit
02 2023 - 03 2024
- Processed incoming and outgoing mail and packages according to established procedures.
- Provided exceptional customer service over phone calls and emails, resolving issues.
- Ensured prompt delivery of time-sensitive materials to clients through effective prioritization and coordination with mail services.
- Maintain contact lists, Monitor deadlines and juggle calendars.
- Reviewed files, records, and other documents to obtain information to respond to requests.
- Prepared and edited documents to produce precise, accurate, and professional communication.
Customer Service Associate
Walgreens
08 2021 - 02 2022
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Managed high call volume with exceptional time management skills, minimizing wait times for customers.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Responded proactively and positively to rapid change.
- Reduced process inconsistencies and effectively trained new team members on best practices and protocols.
- Investigated and resolved customer inquiries and complaints quickly.
- focused on addressing customer needs and resolving concerns.
- Collaborated with team members to achieve monthly targets and optimize workflow efficiency.
Education
Associate of Arts - Legal Studies
American Public University System
03.2026
Penn Foster Career School
08.2022
Skills
- Compensation and benefits
- Spreadsheet Management
- Labor Relations
- Supply Restocking
- Digital File Management
- Business Documentation
- Scheduling and calendar management
- Excel spreadsheets
- Time Management
- Problem-Solving
Accomplishments
- Attended Jaguars Pathways Women in Sports programs.
Certification
- Servsafe certification
Timeline
Correctional Officer
Florida Department Of Corrections
06 2024 - Current
Project Assistant
Carr Allison
04 2024 - 04 2024
Clerical Specialist
State Attorney’s Office 4th Judicial Circuit
02 2023 - 03 2024
Customer Service Associate
Walgreens
08 2021 - 02 2022
Associate of Arts - Legal Studies
American Public University System
Penn Foster Career School