Hi, I’m
JEWEL GUARACHA
Brownfield,Texas
Summary
Dedicated customer service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
5
years of professional experience
Work History
The Golden Peanuts
Quality Control Inspector
08.2023 - 02.2024
Job overview
- Communicated with production team members about quality issues.
- Inspected quality of products, taking note of functionality, appearance and other specifications.
- Inspected incoming and outgoing materials for accuracy and quality.
- Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
- Completed precise measurements using special tools.
- Identified and documented quality discrepancies for management to develop resolutions.
Apex Secure Care
Laundry Attendant
10.2021 - 07.2022
Job overview
- Washing, drying, folding, delivering, and documented linen on a daily basis
- Resolved issues such as acquiring personal clothing if needed
- Handled organizing each individual closet up to 40 plus residents
- Ensure work facility was clean at all times
- Kept track of maintenance and repairs on equipment.
Birdsong Peanuts
Assembly Line/Quality Control Peanut Inspector
11.2018 - 12.2019
Job overview
- Inspect production for foreign material, damages, and quality
- Maintained and operated machinery to ensure equipment is working efficiently
- Facility must be clean through out a daily basis
- Managing one's own time and time of others
- Monitor and asses production performance to make improvements or take corrective action.
Education
Brownfield Education Center
High School Diploma/GED
Skills
- Excellent Customer Service
- Oral & Written Communication
- Multi-tasking Abilities
- Inbound & Outbound Calls
- Issue & Complaint Resolution
- Data Entry & Maintenance
- Active Listening Skills
- Microsoft Office Basics
- Upselling Products & Services
- Developing Call Center Operations
- Work Task Prioritization
- Production experience
- Recordkeeping
- Reporting and analysis
Timeline
Quality Control Inspector
The Golden Peanuts
08.2023 - 02.2024
Laundry Attendant
Apex Secure Care
10.2021 - 07.2022
Assembly Line/Quality Control Peanut Inspector
Birdsong Peanuts
11.2018 - 12.2019
Brownfield Education Center
High School Diploma/GED
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