Jewel Hallett
Copperas Cove,TX
Summary
Distinguished Certified Nurses Aide with a proven track record at Hill Country Nursing and Rehab, excelling in patient care and vital signs monitoring. Demonstrated ability to enhance patient satisfaction and safety, achieving top performance recognition. Skilled in both empathetic communication and advanced healthcare techniques, consistently exceeding employer expectations. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
14
14
years of professional experience
Work History
Certified Nurses Aide
Hill Country Nursing and Rehab
Copperas Cove, TX
08.2017 - 03.2020
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Helped patients effectively manage routine bathing, grooming, and other hygiene needs.
- Collaborated with peers and attended meetings to brainstorm new activities for patients and discuss ways to resolve issues.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
- Provided patients with personal hygiene assistance by giving bedpans, baths, backrubs and assisting with travel to bathroom.
- Documented patient information and care activities in electronic health record.
Certified Nurses Aide
Spring Oaks Nursing and Rehab
Lampasas, TX
01.2014 - 06.2017
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
- Helped patients effectively manage routine bathing, grooming, and other hygiene needs.
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Agreed to take on additional shifts and extra hours during busy periods and holidays to maintain proper staffing and floor coverage.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Transported patients between rooms and appointments or testing locations.
Customer Service Representative
Convergys
Killeen, Texas
04.2006 - 06.2010
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
Education
High School Diploma -
Copperas Cove High School
Copperas Cove, TX06.1994
Skills
- Bathing Assistance
- Patient Care
- Basic Life Support
- Vital signs monitoring
- Dressing assistance
- Maintaining confidentiality
- Urinary Catheter Care
- Positioning Patients
- End of life care
- Alzheimer's Care
- Dementia Care
- Feeding Assistance
- Transfer Techniques
- Ambulation Assistance
- Blood Pressure Measurement
- Continuing education
Timeline
Certified Nurses Aide
Hill Country Nursing and Rehab
08.2017 - 03.2020
Certified Nurses Aide
Spring Oaks Nursing and Rehab
01.2014 - 06.2017
Customer Service Representative
Convergys
04.2006 - 06.2010
High School Diploma -
Copperas Cove High School