Jewel Hunter
Lebanon,IN
Summary
Dynamic program management professional with a focus on innovative strategies for supporting at-risk youth and women's recovery initiatives. Proven expertise in team collaboration and empathetic communication, enhancing service delivery and program effectiveness. Committed to developing staff competencies and ensuring compliance with organizational standards.
Overview
16
16
years of professional experience
Work History
Program Director
Teen Challenge
Lebanon, IN
05.2026 - 09.2026
- Provided leadership in developing innovative approaches to meet program goals.
- Developed program strategies to support at-risk youth recovery initiatives.
- Managed program operations and provided strategic leadership for workers.
- Developed strategic plans to ensure successful program operations.
- Led staff training sessions to enhance service delivery and program effectiveness.
- Facilitated staff meetings and educational work sessions to strengthen staff competencies.
- Recruited, hired, trained, supervised, coached, evaluated, and disciplined personnel.
- Ensured compliance with organizational standards and applicable laws and regulations.
Residential Technician
Hope Center Indy
Indianapolis, IN
11.2023 - 05.2026
- Coordinated personalized schedules for each resident to support daily routines.
- Transported residents to scheduled appointments and therapy sessions.
- Monitored residents as necessary to ensure safety and well-being.
- Provided medication following resident prescriptions.
- Assisted residents with transitions within daily schedules to facilitate routine.
- Communicated regularly with case managers and staff to ensure coordinated care for residents.
- Taught peace maker classes to enhance conflict resolution skills among residents.
- Recorded incidents, moods, and unusual activities in database to enhance resident monitoring.
Academics Admin, Student Development Coordinator
Adult Teen Challenge
Indianapolis, USA
04.2022 - 11.2023
- Manage the education program for students.
- Advised students in one-on-one meetings, documenting insights to enhance student development.
- Guided and supported women facing life challenges through regular mentoring sessions, fostering resilience and empowerment.
- Assisted students with work duties assigned by manager or executive director, ensuring tasks were completed effectively.
- Transported students via vehicle to events and appointments as scheduled.
- Provided medications to students according to prescribed schedules.
- Entered shift reports in the database.
Call Center Manager
SUNY Upstate Medical University Hospital
Syracuse, USA
04.2010 - 01.2022
- Managed daily operations of a call center, including staff scheduling and customer service initiatives
- Resolved escalated customer complaints promptly and professionally
- Monitored calls and provided feedback to agents on performance quality and accuracy
- Identified and recommended process improvements to enhance call center operations
- Supported and executed performance improvement initiatives within call center
- Developed and implemented operational standards, policies, and procedures to optimize workflow
- Implemented strategies to retain staff through appropriate selection, orientation and training
- Facilitated weekly meetings with staff to align on performance goals and expectations
- Maintained frequent interaction with senior management to measure goal achievement and determine areas of improvement
- Developed training modules and documentation to train staff
Team Leader Drop off Coordinator
Samaritain Purse(Operation Christmas Child)
Syracuse, USA
10.2018 - 11.2021
- Motivated team to achieve collection targets through effective communication and collaboration
- Oversaw collection of Operation Christmas Child shoe boxes from neighborhoods, coordinating logistics for community engagement
- Monitored collection of shoe boxes from various donors, including families and churches, to ensure accurate record-keeping.
- Managed the drop-off of all shoe boxes collected at my site to main pick-up location
- Mentored and coached team members to enhance performance and achieve project goals
Education
Associate in Applied Science (A.A.S.) - Liberal Arts
University College
Syracuse, NY12-2002
Skills
- Project management
- Process improvement
- Program evaluation
- Data analysis
- Resource allocation
- Risk management
- Schedule management
- Time management
- Organizational skills
- Team building
- Team collaboration
- Collaborative engagement
- Communication excellence
- Interpersonal communication
- Conflict resolution
- Empathy and understanding
Timeline
Program Director
Teen Challenge
05.2026 - 09.2026
Residential Technician
Hope Center Indy
11.2023 - 05.2026
Academics Admin, Student Development Coordinator
Adult Teen Challenge
04.2022 - 11.2023
Team Leader Drop off Coordinator
Samaritain Purse(Operation Christmas Child)
10.2018 - 11.2021
Call Center Manager
SUNY Upstate Medical University Hospital
04.2010 - 01.2022
Associate in Applied Science (A.A.S.) - Liberal Arts
University College
References
References available upon request.
VOLUNTEER EXPERIENCE
- Samaritan Purse (Operation Christmas Child), Team Leader Drop off Coordinator, Syracuse, NY, 2018-10, 2021-11, Mentored and coached team members to ensure successful performance., Motivated team to achieve optimal results through effective communication and interpersonal skills.
- Franklin Road Baptist Church, Elementary Sunday School Teacher, Indianapolis, IN
- Franklin Road Baptist Church, Game Director for Awana Club, Indianapolis, IN
ACTIVITIES AND HONORS
- Host events for the young girls at my church such as tea parties
- Assist the Easter Egg Hunt at my church Franklin Road Baptist Church for the preschools