Jewel Karasi
Southwest Airlines
Nashville,USA
18
years of professional experience
I’ve been with the company over 15 years. I am a highly motivated employee with the desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and working great under pressure in a timely and safe manner.
Work History
Operations Agent
4 Months- Calculated aircraft weight and balance details, verifying total passenger count, luggage, cargo, and fuel loads meet safety standards.
- Determined fuel requirements and communicated these figures to fuel personnel for accurate loading.
- Provided loading plans to ramp agents handling cargo, mail, and baggage and supervised loading to align with flight manifests.
- Prepared dispatch release forms, organized flight documentation, and finalized flights upon departure while maintaining trip records.
- Facilitated smooth boarding and deplaning processes, contributing to a welcoming passenger experience.
- Operated the motorized passenger boarding bridge safely, connecting terminal to aircraft.
- Makes public announcements in the terminal regarding boarding schedules, flight updates, and other important information.
Provisioning Agent
4 Years- Effectively communicating with flight crews.
- Loading the cabin with snacks, drinks, ice, and passenger amenities (napkins, cups, etc.).
- Preparing “kits” or bins of supplies, operating forklifts and maintaining an organized inventory of liquor and perishables.
- Operating large provisioning trucks (high-lift trucks) on the airport ramp and positioning them safely against the aircraft.
- Performing cleaning, such as emptying trash receptacles, mopping galleys, and restocking lavatory supplies.
- Working under “quick turn” pressure to ensure the plane is fully stocked and ready for departure within a strict window (often 20–30 minutes).
Ramp Agent
7 Years 9 Months- Using hand signals or “wands” to guide aircraft safely into and out of the gate area.
- Placing safety chocks under the tires and orange cones around the wingtips and engines to create a safe perimeter.
- Operating heavy tugs to push the aircraft away from the gate for departure.
- Driving belt loaders (conveyor belts), baggage tugs, and carts to transport bags and items between the plane and the terminal.
- Kept up to date on safety procedures and correct lifting techniques to prevent injuries.
- Worked in various weather conditions to ensure continuous airport operations.
- Adhered to strict timelines for the turnaround of flights.
- Using handheld devices to track every bag to ensure it matches the passenger manifest.
Customer Service Agent
3 Years 2 Months- Resolved passenger complaints and provided solutions effectively.
- Checking passports, visas, and IDs to ensure passengers meet international and domestic travel requirements.
- Scanning boarding passes, managing “zones” or groups, and ensuring the plane boards in the correct order.
- Coordinating with the flight crew (pilots and flight attendants) to provide the final passenger count and ensure the “weight and balance” of the aircraft is accurate.
- Using the PA system to provide updates on boarding times, flight delays, gate changes, and weather conditions.
Shipping and Receiving Clerk
2 Years 7 Months- Prepared outgoing shipments by packing and labeling products correctly.
- Coordinated with vendors to schedule deliveries and pickups efficiently.
- Utilized inventory management software for tracking stock levels.
- Communicated with team members to resolve shipping discrepancies promptly.
- Processed outbound shipments, including packing and labeling products for delivery.
- Received incoming shipments, verifying quantity and quality of items against purchase orders.
- Operated computers to access information related to shipping.
Education
- Business Management
Timeline
Operations Agent
Southwest Airlines
02.2026 - CurrentRead More
Provisioning Agent
Southwest Airlines, SWA
02.2022 - 02.2026Read More
Ramp Agent
Southwest Airlines
05.2014 - 02.2022Read More
Customer Service Agent
AirTran Airways (then merged to SWA)
03.2011 - 05.2014Read More
Shipping and Receiving Clerk
Appliance Direct U.S.a
08.2008 - 03.2011Read More
Vauxhall High
Read More
Duffs Business College
from Business Management
Read More