Shanyce Davis
Denver,CO
Summary
Detail-oriented Operations Agent with a strong focus on safety protocols and service enhancement. Proven ability to coordinate schedules and manage time effectively to ensure operational readiness. Also I do prefer going by my middle name Ayana.
Overview
4
4
years of professional experience
Work History
Operations Agent
Southwest Airlines
Denver, CO
01.2025 - Current
- Implemented safety protocols for ground operations, enhancing overall operational compliance.
- Collaborated with airport staff to resolve passenger inquiries and improve service experience.
- Conducted routine safety inspections of ground equipment and facilities for operational readiness.
- Assisted with baggage handling processes, ensuring timely delivery to correct destinations.
- Maintained communication logs and updated databases for accurate record-keeping of incidents.
- Executed day-to-day functions of command center.
Ramp Agent
Southwest Airlines
Denver, CO
09.2023 - 01.2025
- Operated ground support equipment for safe aircraft handling and turnaround.
- Coordinated baggage loading and unloading to ensure timely departures.
- Conducted pre-flight inspections of ramp area for safety compliance.
- Assisted with marshaling aircraft during arrivals and departures.
- Collaborated with team members to streamline workflow during busy flight schedules.
- Assisted in training new ramp agents on operational protocols and safety standards.
CNA/ Med Tech
Brookdale Senior Assistant Living
Pearland, TX
08.2021 - 07.2022
- Provided compassionate care to residents, enhancing their comfort and well-being.
- Assisted with daily living activities, ensuring safety and dignity for all residents.
- Monitored vital signs and reported changes to nursing staff promptly.
- Collaborated with multidisciplinary teams to develop personalized care plans.
- Trained new staff on protocols and best practices in resident care.
- Maintained accurate documentation of patient interactions and care provided.
Education
Associate of Science - Nursing
Metropolitan State University of Denver
Denver, CO05-2028
Skills
- Operational efficiency
- Scheduling coordination
- Process documentation
- Lean principles
- Problem-solving
- Teamwork and collaboration
- Attention to detail
- Time management
- Teamwork
Timeline
Operations Agent
Southwest Airlines
01.2025 - Current
Ramp Agent
Southwest Airlines
09.2023 - 01.2025
CNA/ Med Tech
Brookdale Senior Assistant Living
08.2021 - 07.2022
Associate of Science - Nursing
Metropolitan State University of Denver