Reginald Reuben Jr.
Granada Hills,CA
Summary
Cargo Supervisor experienced in managing operational tasks and ensuring effective logistical processes. Coordinated daily operations to streamline procedures and enhance efficiency while maintaining high operational standards. Focused on leveraging emerging technologies to drive continuous improvement and optimize workflow in fast-paced environments.
Overview
2
2
Languages
1
1
Certification
31
31
years of professional experience
Work History
Operations Agent
Southwest Airlines
08.1997 - 12.2003
- Duties Include obtaining an open line of communication between CSA (Customer Service Agent) and ramp agent regarding aircraft size or any other operational activities pertaining to a flight. Review inbound DR (Dispatch Report) for appropriate information and perform Pre-Flight planning. Ability to read current hourly surface report to the Captain if needed. As an operations coordinator you are responsible for making sure that FID (Flight Information Display) screen is updated as needed. Also responsible for informing ramp agents of aircraft calls in for landing instructions. Any irregular operations such as gate changes, weather issues, communicate with the entire operations, Customer Service, and ramp crew may makes last minute changes and decisions.
- Coordinated flight schedules and gate assignments to optimize operational efficiency.
- Monitored passenger check-in processes to ensure timely boarding and compliance with safety regulations.
- Collaborated with ground crew to facilitate smooth aircraft arrivals and departures.
- Managed communications between various departments to address operational challenges effectively.
Customer Service Agent
Southwest Airlines
02.1995 - 08.1997
- Sold airline tickets and made reservations for passengers for current and future flights using SABER system. Working flights at the gates, making sure every passenger has checked in for their specific flight in a timely manner. Assisted supervisors with regular and irregular operations, including delayed, diverted, and cancelled flights.
- Delivered exceptional customer service in fast-paced environment, resolving inquiries and complaints efficiently.
- Assisted passengers with ticketing and check-in processes, ensuring seamless travel experiences.
- Managed high call volumes while maintaining professionalism and accuracy in information delivery.
Cargo Supervisor
Southwest Airlines
12.2003 - 08.2015
- Supervised over 38 cargo agents and communicated with other supervisors to ensure compliance with training standards. processing all cargo airway bills accurately into our computer based system called CATTS (Cargo Accounting Tracking Tracing System). Conducted weekly and monthly maintenance of TSA-approved ETD machines, essential for daily screening of cargo transported on passenger carrier aircraft. Maintained open communication with ramp and operations supervisors to ensure all cargo was routed correctly for specific flights. Any discrepancies such as Cargo not on a flight is then re-routed to make sure that shipments reach it’s final destination in a timely manner.
- Supervised cargo loading operations to ensure timely departures and adherence to safety protocols.
- Coordinated communication between ground crew and flight operations for efficient cargo management.
- Monitored inventory levels and conducted regular audits to maintain compliance with regulatory standards.
Cash Balancing Clerk
Bank Of America
04.1993 - 10.1994
- Balanced cash work for bank tellers at a specific branch daily and entered all necessary corrections into the bank's computer system.
- Processed customer transactions efficiently using banking software systems.
- Assisted clients with account inquiries and resolved issues promptly.
- Maintained accurate records of financial transactions to ensure data integrity.
Suspense Specialist
Security Pacific National Bank
04.1991 - 04.1993
- Researched lost cash transactions to identify discrepancies and ensure resolution. Generated correspondence for bank branches regarding missing cash items to facilitate recovery. Initiated prompt and consistent follow-up on all missing cash transactions. Generated missing Cash Suspense Reports, ensuring all outstanding transaction tickets were accounted for. Communicated with branches, processing centers and other banking departments to locate missing cash transaction items. Functioned as a liaison between cash clearing and banking offices. Answered all questions regarding daily teller differences and adjustments made by cash clearing electronically.
- Analyzed customer accounts to identify trends and recommend solutions for improved financial services.
- Collaborated with cross-functional teams to streamline processes enhancing overall operational efficiency.
- Developed training materials for new staff, facilitating onboarding and ensuring consistent service delivery.
Senior Audit Specialist
Security Pacific Auto Finance
02.1985 - 04.1991
- Processed auto loans taken out by auto dealers in a timely manner. This involved working closely with customers and auto dealerships to ensure proper loan payoff amount had been received and as not to place company in a loss situation. This was accomplished by processing all payoffs through the company computer system called, PREMIER. Entered all manufacturer on D.F.P. (Dealer Floor Plan) Computer system processing all auto dealership loan payoff. Conducting all auto dealership inspections, determined status of all automobiles currently in their inventory and followed through until payoffs on the dealers automobiles were made in a timely manner. Updated all automobile dealer payoffs and violations on the computer using LOTUS123.
- Conducted thorough audits of financial records to ensure compliance with industry regulations.
- Analyzed discrepancies in financial statements to identify potential risks and improve accuracy.
- Collaborated with cross-functional teams to streamline audit processes and enhance efficiency.
Education
Pacific Coast Technical Institute
Los Angeles, California12-1985
Computer Science
Pierce College
Woodland Hills, California07-1987
Skills
Operational efficiency
Scheduling coordination
Process documentation
Lean principles
Safety protocols
Problem-solving
Cross-functional collaboration
Time management
Multitasking
Reliability
Crisis management
Teamwork
Operational prioritization
Problem-solving abilities
Multitasking Abilities
Certification
Certified Operations Agent, Southwest Airlines From 08/1997 to 12/2003
Timeline
Cargo Supervisor
Southwest Airlines
12.2003 - 08.2015
Operations Agent
Southwest Airlines
08.1997 - 12.2003
Customer Service Agent
Southwest Airlines
02.1995 - 08.1997
Cash Balancing Clerk
Bank Of America
04.1993 - 10.1994
Suspense Specialist
Security Pacific National Bank
04.1991 - 04.1993
Senior Audit Specialist
Security Pacific Auto Finance
02.1985 - 04.1991
Computer Science
Pierce College
Pacific Coast Technical Institute