Kendrick Mays
Denver,CO
Summary
Dynamic operations professional with a proven track record at Southwest Airlines, enhancing operational efficiency through strategic scheduling and process improvements. Skilled in teamwork and problem-solving, I successfully trained junior agents and streamlined communication across teams, significantly reducing turnaround times and ensuring seamless passenger experiences.
Overview
7
7
years of professional experience
Work History
Operations Agent
Southwest Airlines
09.2022 - Current
- Coordinated flight schedules and gate assignments to optimize passenger flow and minimize delays.
- Trained and mentored junior agents in customer service best practices and emergency procedures.
- Implemented process improvements that enhanced operational efficiency and reduced turnaround times for aircraft.
- Collaborated with airline representatives to resolve issues related to flight disruptions or passenger inquiries.
- Managed communication between ground services, air traffic control, and baggage handling teams for seamless operations.
- Provided announcements to passengers to explain baggage procedures.
Supervisor
Amazon
09.2018 - 09.2022
- Assisted team in daily operations, ensuring adherence to safety guidelines and protocols.
- Supported training initiatives for new hires, fostering a collaborative work environment.
- Completed routine equipment checks to maintain operational efficiency and safety standards.
- Contributed to inventory management by tracking stock levels and assisting with restocking efforts.
Education
Associate of Science - Sport And Fitness Management
Nashville State Community College
Nashville, TN05-2020
High School Diploma -
MCGAVOCK HIGH SCHOOL
Nashville, TN05-2018
Skills
- Operational efficiency
- Scheduling coordination
- Process documentation
- Lean principles
- Teamwork
- Problem-solving
- Time management
- Attention to detail
Affiliations
- Freemason /G\
Timeline
Operations Agent
Southwest Airlines
09.2022 - Current
Supervisor
Amazon
09.2018 - 09.2022
Associate of Science - Sport And Fitness Management
Nashville State Community College
High School Diploma -
MCGAVOCK HIGH SCHOOL
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