Overview
Work History
Education
Skills
Additionalinformation - Qualifications
Personal Information
Timeline
Generic

Rosita Smith

Louisville,KY

Overview

13
13
years of professional experience

Work History

Operations Agent

Southwest Airlines
11.2022 - Current
  • Provide a friendly service to customers, ensure on-time departures and quick turnarounds, coordinates loading and unloading of aircraft, answers station operations' telephones, advises Gate Agents when boarding will begin, prepares dispatch release forms, arranges for fueling of aircraft, prepares weight and balance forms, advises Dispatch, FLIFO and Stations of flight departures/arrivals, closes out flights, files and maintains accurate flight paperwork, coordinates special services needed on aircraft, operates boarding bridge, coordinates boarding and deplaning Customers.

Ramp Agent

Southwest Airlines
03.2022 - 11.2022
  • Handled all aspects of loading, stowing and unloading baggage, cargo airmail, air freight, ballast and company materials, transported cargo and baggage to and from aircraft, used jetway stairs frequently, operated motorized equipment, communicated with ops and gate agents, marshalled, wing walked or pushed back aircraft, maintained a safe and clean environment.

Physician Support Coordinator

SimonMed Imaging
10.2021 - 03.2022
  • Answered phones and scheduled patients for Diagnostic Imaging, oversee the workflow, covered other PA Schedulers when under-staffed, complied with HIPAA Standards, met Referring Physicians needs for patient care, maintained a neat, clean and safe environment.

Business Office Specialist- Scheduler/Office Lead

OUTPATIENT IMAGING AFFILIATES
05.2017 - 10.2021
  • Greeted patients, booked appointments, answered phones and scheduled patients for MRI/CATs Scan, complied with HIPAA standards, made schedules for Business Office Staff, covered shifts, maintained a neat, clean and safe environment.

Front Office Clerk

Baptist Health Louisville
01.2014 - 05.2017
  • Greeted patients, booked appointments and answered phones, filed, scanned, faxed, mailed medical records in compliance with HIPAA standards.

Ramp Agent

Envoy Airlines
01.2015 - 08.2015
  • Checked-In, re-booked, boarded and unloaded passengers, uploaded, downloaded, marshaled, wing walked, pushed and towed Aircraft, managed paperwork and filing.

Customer Service Agent

Express Jet Airlines, XJT
12.2011 - 08.2012
  • Checked-In, re-booked, boarded and unloaded passengers
  • Uploaded, downloaded, marshaled, wing walked, pushed and towed Aircraft
  • Managed paperwork and filing

Worked in baggage service and ticket/gate agent

Education

Diploma in Medical Office Assistant -

ATA College
Louisville, KY
11.2013

Associates of Arts in Humanities -

Mt. San Jacinto College
Menifee, CA
06.2010

Associates of Arts in Art -

Mt. San Jacinto College
Menifee, CA
06.2010

Skills

  • Operational Efficiency
  • Scheduling Coordination
  • Security Regulations
  • Teamwork and Collaboration
  • Problem-Solving
  • Multitasking
  • Reliability
  • Excellent Communication
  • Team Leadership
  • Active Listening
  • Aircraft operations procedures
  • Decision-Making
  • Flight records management
  • Safety Management
  • Hazardous Materials Handling
  • Analytical Thinking
  • Conflict Resolution
  • Goal Setting
  • Emergency Response
  • Safety Inspections
  • Problem-solving aptitude

Additionalinformation - Qualifications

  • Bilingual (English/Samoan Language)
  • Excellent communication skills
  • Advance computer skills
  • Strong sense of responsibility
  • Self-motivated and Enthusiastic
  • Ability to work well under pressure
  • Willing to do extra work to gain valuable experience
  • Flexible and willing to take on a variety of tasks

Personal Information

Authorized To Work: US

Timeline

Operations Agent

Southwest Airlines
11.2022 - Current

Ramp Agent

Southwest Airlines
03.2022 - 11.2022

Physician Support Coordinator

SimonMed Imaging
10.2021 - 03.2022

Business Office Specialist- Scheduler/Office Lead

OUTPATIENT IMAGING AFFILIATES
05.2017 - 10.2021

Ramp Agent

Envoy Airlines
01.2015 - 08.2015

Front Office Clerk

Baptist Health Louisville
01.2014 - 05.2017

Customer Service Agent

Express Jet Airlines, XJT
12.2011 - 08.2012

Diploma in Medical Office Assistant -

ATA College

Associates of Arts in Humanities -

Mt. San Jacinto College

Associates of Arts in Art -

Mt. San Jacinto College
Rosita Smith