Provide a friendly service to customers, ensure on-time departures and quick turnarounds, coordinates loading and unloading of aircraft, answers station operations' telephones, advises Gate Agents when boarding will begin, prepares dispatch release forms, arranges for fueling of aircraft, prepares weight and balance forms, advises Dispatch, FLIFO and Stations of flight departures/arrivals, closes out flights, files and maintains accurate flight paperwork, coordinates special services needed on aircraft, operates boarding bridge, coordinates boarding and deplaning Customers.
Ramp Agent
Southwest Airlines
03.2022 - 11.2022
Handled all aspects of loading, stowing and unloading baggage, cargo airmail, air freight, ballast and company materials, transported cargo and baggage to and from aircraft, used jetway stairs frequently, operated motorized equipment, communicated with ops and gate agents, marshalled, wing walked or pushed back aircraft, maintained a safe and clean environment.
Physician Support Coordinator
SimonMed Imaging
10.2021 - 03.2022
Answered phones and scheduled patients for Diagnostic Imaging, oversee the workflow, covered other PA Schedulers when under-staffed, complied with HIPAA Standards, met Referring Physicians needs for patient care, maintained a neat, clean and safe environment.
Business Office Specialist- Scheduler/Office Lead
OUTPATIENT IMAGING AFFILIATES
05.2017 - 10.2021
Greeted patients, booked appointments, answered phones and scheduled patients for MRI/CATs Scan, complied with HIPAA standards, made schedules for Business Office Staff, covered shifts, maintained a neat, clean and safe environment.
Front Office Clerk
Baptist Health Louisville
01.2014 - 05.2017
Greeted patients, booked appointments and answered phones, filed, scanned, faxed, mailed medical records in compliance with HIPAA standards.
Ramp Agent
Envoy Airlines
01.2015 - 08.2015
Checked-In, re-booked, boarded and unloaded passengers, uploaded, downloaded, marshaled, wing walked, pushed and towed Aircraft, managed paperwork and filing.
Customer Service Agent
Express Jet Airlines, XJT
12.2011 - 08.2012
Checked-In, re-booked, boarded and unloaded passengers
Uploaded, downloaded, marshaled, wing walked, pushed and towed Aircraft
Managed paperwork and filing
Worked in baggage service and ticket/gate agent
Education
Diploma in Medical Office Assistant -
ATA College
Louisville, KY
11.2013
Associates of Arts in Humanities -
Mt. San Jacinto College
Menifee, CA
06.2010
Associates of Arts in Art -
Mt. San Jacinto College
Menifee, CA
06.2010
Skills
Operational Efficiency
Scheduling Coordination
Security Regulations
Teamwork and Collaboration
Problem-Solving
Multitasking
Reliability
Excellent Communication
Team Leadership
Active Listening
Aircraft operations procedures
Decision-Making
Flight records management
Safety Management
Hazardous Materials Handling
Analytical Thinking
Conflict Resolution
Goal Setting
Emergency Response
Safety Inspections
Problem-solving aptitude
Additionalinformation - Qualifications
Bilingual (English/Samoan Language)
Excellent communication skills
Advance computer skills
Strong sense of responsibility
Self-motivated and Enthusiastic
Ability to work well under pressure
Willing to do extra work to gain valuable experience
Flexible and willing to take on a variety of tasks