Kenney Gatlin
Irving
Summary
Operations professional with proven track record in overseeing logistics and operational workflows. Known for consistently delivering results through efficient process management and effective problem-solving. Highly collaborative, adaptable, and committed to achieving team objectives through strategic planning and execution.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Operations Agent
Accomdations Plus International
03.2025 - Current
- Enhanced customer satisfaction with timely resolution of issues, clear communication, and follow-up on concerns.
- Maintained SLA agreements with the airlines to ensure a successful operation
- Supported strategic planning efforts by providing great multi tasking and strategic organization of tasks
- Assisted with daily operations, identifying areas that needed attention and staying aware
Customer Care Agent
Envoy Air
Dallas-Fort Worth Metroplex
06.2023 - 05.2025
- Efficiently performed multiple tasks within strict time constraints, utilizing strong organizational skills.
- Provided assistance to distressed passengers and customers, demonstrating empathy and problem-solving skills.
- Worked flexible shifts, including irregular and extended hours, weekends, and holidays, to meet the demands of flight operations.
Customer Service Agent
Piedmont Airlines
Knoxville, Tennessee
06.2022 - 07.2023
- Managed check-in procedures and ticketing for flights, delivering high-quality customer service under time constraints.
- Handled sensitive situations with distressed passengers, providing compassionate service and practical solutions.
- Maintained compliance with all safety and governmental regulations during boarding and on the ground services.
- Adapted to a dynamic work schedule, including peak travel periods and holiday seasons, to support 24/7 operations.
Director of Social Media
KG Hoops & Co.
Irving, TX
05.2020 - 06.2022
- Developed and executed a comprehensive social media strategy, ensuring a consistent and engaging brand presence across all platforms.
- Led the content creation team, overseeing the daily posting schedules on Instagram, Twitter, and other platforms to maximize audience engagement.
- Engaged with the community by responding promptly and professionally to comments and messages, thereby fostering a positive and interactive audience relationship.
- Monitored social media trends and spearheaded the adaptation of content strategies to enhance impact and extend reach.
Education
B.A - Communications
Bethel University
Arden Hills, MN05-2021
Skills
- Communication: Proficient in Public Speaking, Professional Writing, Interpersonal Communication, Conflict Resolution
- Customer Service: Expert in Customer Relationship Management (CRM), Complaint Resolution, Customer Satisfaction Enhancement
- Content Management: Skilled in Content Development, Strategic Content Planning, SEO Best Practices, Multimedia Content Creation
- Social Media: Advanced proficiency in Social Media Strategy, Community Engagement, Brand Representation, Analytics Monitoring
- Tools & Platforms: ChatGPT, GPT4, Sabre, Canva, Excel, Microsoft Suite
- Operational efficiency
- Process documentation
Certification
- Writing in the Sciences- Stanford University Online (Coursera)
- Acquired skills in clear communication, effective writing, and robust documentation of research, Gained proficiency in writing and peer reviewing scientific papers and proposals.
Timeline
Operations Agent
Accomdations Plus International
03.2025 - Current
Customer Care Agent
Envoy Air
06.2023 - 05.2025
Customer Service Agent
Piedmont Airlines
06.2022 - 07.2023
Director of Social Media
KG Hoops & Co.
05.2020 - 06.2022
B.A - Communications
Bethel University