Jewel Gothard
Summary
Dynamic Audiology Health Technician equipped to excel in this role. Knowledgeable in CPRS and ROES, recognized for enhancing patient trust and comfort at United States Veterans Affairs. Proven problem-solver with strong time management skills, proven track record in delivering high-quality patient care ensuring accurate medical documentation. Committed to continuous professional development. Strong teamwork skills, adaptability, and results-driven mindset ensure reliability and efficiency.
Overview
10
10
years of professional experience
Work History
Audiology Health Technician
United States Veterans Affairs
02.2024 - Current
- Proficient in CPRS and ROES charting system. Knowable in ISS Scheduling system.
- Observed and assisted in ear impressions on patients.
- Proficient in hearing aid troubleshooting and repair.
- Proficient in identifying patient's tympanic membrane in ear canal and identifying any noticeable issues.
- Performing visual and auditory checks of hearing aids and hearing assistive technology.
- Provides basic hearing aid information for patients and caregivers consistent with the audiologist's treatment plan.
- Completes documentation for each episode of care and codes procedures as appropriate in the patient record in preparation for co-signature by the audiologist.
- Proficient in ensuring timely and accurate documentation of all interactions in the medical records and that all encounters.
- Correctly documents electronic medical record and computerized tracking and ordering functions via ROES.
- Completes daily mail checking in new devices, returned repairs, and answering any emails from the manufacturers.
- Assisting patients with hearing aid connectivity including, but not limited to downloading applications (or apps), pairing devices in the app, Bluetooth pairing, and pairing hearing aid accessories.
- Enhanced patient trust and comfort by maintaining clean and organized treatment area
- Optimized inventory management systems for audiology medical supplies, reducing waste while ensuring necessary resources were always available for audiologist to use.
- Increased patient understanding, empathetic, compassionate, communicating explanations regarding audiology services.
Patient Care Technician/Telemetry Monitor Technician
Munson Healthcare Cadillac Hospital
08.2017 - 02.2024
- Charged with obtaining, monitoring, and recording patient health data in EMR.
- Keenly recognizing and reporting abnormalities or changes in patient health status to RN.
- Reading and monitoring EKGs as well as relaying rhythm abnormalities to nursing.
- Maintaining safety, privacy, and sanitation standards.
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
- Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.
- Contributed to a positive patient experience by keeping rooms clean, organized, and well-stocked with supplies.
- Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.
- Nominated for Maple Award multiple times.
Certified Nurse Assistant
Belle Oakes Living Center
06.2015 - 08.2017
- Trained and mentored CNAs while affording constructive feedback.
- Assisted patients during meal times, ensuring they received proper nutrition according to specific dietary requirements.
- Maintained accurate records of vital signs, fluid intake, and output for effective patient monitoring.
- Enhanced patient care by providing daily assistance with bathing, dressing, and grooming.
- Improved patient comfort by repositioning and transferring them on a regular basis.
- Demonstrated proficient use of medical equipment such as blood pressure monitors and oxygen concentrators for efficient patient care delivery.
- Supported patients'' emotional well-being by actively listening to their concerns and offering compassionate companionship.
- Participated in ongoing professional development opportunities to remain current on best practices in the field of Certified Nurse Assistance.
Education
High School Diploma -
Lake City High School
Lake City, MI05-2003
Skills
- Skilled in CPRS and ROES processes
- Skilled in utilizing Microsoft Office tools
- Cerner software advocate
- Healthcare vocabulary expertise
- BLS certified professional
- Problem-solving skills
- Effective time management
- HIPAA Compliance
- Medical record documentation
- Infection safety protocols
Accomplishments
- I've been nominated for multiple ICare Awards from local Veteran's. Nominated for a Daisy Award, and also Maple Awards.
- Supervised team of 7 staff members.
Timeline
Audiology Health Technician
United States Veterans Affairs
02.2024 - Current
Patient Care Technician/Telemetry Monitor Technician
Munson Healthcare Cadillac Hospital
08.2017 - 02.2024
Certified Nurse Assistant
Belle Oakes Living Center
06.2015 - 08.2017
High School Diploma -
Lake City High School
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