Jewel Stokes
Pasadena,MD
Summary
Hardworking Advocate working diligently on behalf of disadvantaged persons to obtain necessary assistance. Skilled in coordinating files and resources to meet routine and complex needs of clients. Effective under pressure and in stressful situations.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Advocate
YWCA Of Anne Arundel County
10.2023 - Current
- Achieved positive outcomes for clients by providing thoroughly researched community resources.
- Delivered high-quality assistance for clients via telephone and chat services; including shelter screening, safety planning, legal resources and crisis hotline support.
- Documented detailed case notes, client files, hotline calls and case management intake files.
- Managed a communal style safe house of 1-8 families fleeing domestic abuse.
- Provided in person emotional support and safety planning for those hospitalized due to abuse.
Case Manager Coordinator
The Educational Resource Group
12.2022 - 10.2023
- Improved client outcomes for children with learning disabilities by developing and implementing individualized case management plans.
- Enhanced team efficiency through effective coordination of case manager assignments and workload distribution.
- Increased staff competency with regular training sessions, performance evaluations, team meetings, and feedback.
- Managed caseloads effectively while maintaining close attention to detail and accuracy in documentation.
Laboratory Coordinator
Capital Digestive Care
08.2020 - 09.2022
- Enhanced laboratory efficiency by implementing standardized procedures and protocols for various tests.
- Streamlined sample processing and data analysis, ensuring timely delivery of accurate results to researchers, doctors and patients.
- Maintained a safe and organized lab environment by enforcing strict adherence to safety guidelines and lab protocols.
- Over see the inventory of supplies to ensure proper stock.
Education
Bachelor of Science - Biology
The University of Scranton
Scranton05.2020
Skills
- Policy Development
- Training Delivery
- Document Review
- Document Filing
- Self-motivation
- Ethical decision-making
- Team collaboration
- Conflict resolution
Certification
CPR Cetified
Blood Born Pathogens Certified
Completed MCASA training
Timeline
Advocate
YWCA Of Anne Arundel County
10.2023 - Current
Case Manager Coordinator
The Educational Resource Group
12.2022 - 10.2023
Laboratory Coordinator
Capital Digestive Care
08.2020 - 09.2022
Bachelor of Science - Biology
The University of Scranton
CPR Cetified
Blood Born Pathogens Certified
Completed MCASA training
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