Jewel Wisecarver
Zanesville,Ohio
Summary
Results-driven Rollback Operator with proven success at Twin Peaks Towing, recognized for improving operational efficiency and delivering outstanding customer service. Expertise in hydraulic systems and multitasking capabilities ensure safety and compliance in all towing operations. Strong communication skills enhance customer interactions, ensuring satisfaction with services provided.
Overview
2
2
years of professional experience
Work History
Rollback Operator
Twin Peaks Towing
Zanesville, OH
07.2025 - Current
- Maintained accurate records of all towing operations and vehicle conditions for reporting purposes.
- Enhanced company reputation by consistently delivering high-quality rollback services on time and within budget constraints.
- Helped police officers and other first responders with towing requests.
- Enhanced rollback operations efficiency by streamlining processes and implementing safety protocols.
- Worked closely with dispatch to answer calls quickly.
- Operated hydraulic systems proficiently, ensuring safe loading and unloading of equipment during transport assignments.
- Delivered exceptional customer service while coordinating with clients regarding pickup and delivery schedules for their specific needs.
- Delivered non-drivable vehicles between car lots and service centers.
Rollback Operator
A-One Towing
Zanesville, OH
02.2025 - 07.2025
- Operated rollback tow trucks to safely transport vehicles from accident sites.
- Conducted thorough inspections of equipment to ensure optimal performance and safety standards.
- Responded promptly to emergency towing requests, providing efficient roadside assistance.
- Communicated effectively with clients to assess vehicle needs and provide service updates.
- Collaborated with law enforcement and other agencies during accident recovery processes.
- Implemented best practices to enhance efficiency in daily towing operations and customer service delivery.
- Maximized customer satisfaction by working quickly and carefully to avoid any damage or delays.
Delivery Driver
Amazon
Etna Ohio
07.2024 - 02.2025
- Operated delivery vehicles safely while adhering to traffic regulations and company policies.
- Managed timely deliveries by efficiently navigating routes and utilizing GPS technology.
- Communicated effectively with dispatch team to confirm delivery schedules and address any issues.
- Maintained accurate logs of deliveries, vehicle maintenance, and fuel usage for operational efficiency.
- Assisted in training new drivers on safety protocols and best practices for efficient delivery processes.
- Conducted pre-trip inspections to ensure vehicle readiness and compliance with safety standards.
- Resolved customer inquiries promptly, enhancing overall satisfaction with delivery services.
Representative
Spectrum
Zanesville, OH
03.2024 - 07.2024
- Assisted customers with inquiries and product selection to enhance overall satisfaction.
- Processed transactions accurately using point-of-sale systems to ensure efficient checkout experience.
- Collaborated with team members to maintain organized and stocked sales floor for optimal presentation.
- Learned company policies and procedures to provide accurate information and support to customers.
Education
High School Diploma -
Jackson High School
Jackson, GA05.2019
Skills
- Multitasking proficiency
- Leadership qualities
- Stress management strategies
- Self-motivation and drive
- Time management capabilities
- Customer relations
- Continuous learning attitude
- Strong work ethic
- Good communication
- Teamwork and collaboration
- Problem-solving
- Attention to detail
Timeline
Rollback Operator
Twin Peaks Towing
07.2025 - Current
Rollback Operator
A-One Towing
02.2025 - 07.2025
Delivery Driver
Amazon
07.2024 - 02.2025
Representative
Spectrum
03.2024 - 07.2024
High School Diploma -
Jackson High School