Jewelan Bowlan
North Fork,CA
Summary
Dynamic and dependable professional with a friendly demeanor, experienced in supervising dealers at Chukchansi Gold Resort. Skilled in customer service and problem-solving, I excel in multitasking and decision-making, ensuring a positive gaming experience while effectively observing and rating player performance. Committed to teamwork and collaboration in fast-paced environments.
Overview
2027
2027
years of professional experience
Work History
Dual Rate
Chukchansi Gold Resort
Coarsegold, CA
2015 - Current
- Assisted in daily operations by monitoring guest services and ensuring satisfaction.
- Conducted training sessions for new employees on service standards and operational procedures.
- Resolved guest complaints promptly, improving overall customer experience ratings.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
Dealer
Chukchansi Gold Casino and Resort
Coarsegold, CA
06.2003 - 07.2013
- Dealt cards efficiently in high-pressure gaming environments.
- Ensured compliance with gaming regulations and casino policies.
- Provided exceptional customer service to enhance guest experience.
- Monitored game flow and maintained accurate chip counts.
- Trained new dealers on game rules and operational procedures.
- Identified and resolved discrepancies in gameplay promptly.
- Continuously honed dealing skills to maintain a high level of proficiency in various casino games, increasing versatility and adaptability in response to changing customer preferences.
- Maintained fast, smooth game pace by efficiently handling dice, chips, money, and cards.
Education
GED -
Sierra High
Tollhouse, CASkills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Dependable and responsible
- Multitasking
- Decision-making
Timeline
Dealer
Chukchansi Gold Casino and Resort
06.2003 - 07.2013
Dual Rate
Chukchansi Gold Resort
2015 - Current
GED -
Sierra High