Jewelandria Reagler
Arlington,TX
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service. Also Self-assured professional skilled in interpersonal communications and offering background in customer service. Problem-solver with great personality. Brings excellent client engagement skills as Customer Service Executive.
Overview
5
5
years of professional experience
Work History
Tax Specialist
Intuit Turbo Tax
04.2023 - 03.2024
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Resolved payroll discrepancies quickly and successfully.
- Confirmed compliance with all applicable federal, state and local payroll laws and regulations.
- Developed and implemented new payroll policies and procedures according to changing laws and regulations.
Insurance Agent
Progressive
05.2021 - 01.2023
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Trained and mentored new sales representatives.
- Generated weekly and monthly reports on sales performance to provide recommendations to meet sales goals.
Security Supervisor
Allied Universal Security Services
02.2019 - 02.2022
- Conducted regular patrols of facility to detect and deter security threats.
- Recorded incident reports with detailed accounts of occurrences.
- Monitored alarm systems and CCTV footage to enable prompt attention and response.
- Supervised and evaluated security staff performance to determine compliance with safety regulations.
- Oversaw team of security officers and managed scheduling and performance evaluations.
- Managed a team of security officers, providing guidance, support, and performance evaluations to ensure a high level of professionalism.
Education
High School Diploma -
North Mesquite High School
Mesquite, TX06.2020
Skills
- Tax Advisory Services
- Indirect Taxation
- Tax Process Improvement
- Documentation skills
- Customer service orientation
- Payroll Customer Service
- Customer Service-Oriented
- Accounts Payable
- Payroll Auditing
- Spreadsheet Creation
- Billing
- CCTV
- Excel
- Strong Typing
- Speed typing
- Typing Accuracy
Accomplishments
- Achieved high customer satisfaction by obtaining positive results following individual income tax audits.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
- Supervised team of 8 staff members.
Timeline
Tax Specialist
Intuit Turbo Tax
04.2023 - 03.2024
Insurance Agent
Progressive
05.2021 - 01.2023
Security Supervisor
Allied Universal Security Services
02.2019 - 02.2022
High School Diploma -
North Mesquite High School