Jewelia Marshall
North Brookfield,MA
Summary
Experienced in analytical and organizational skills, dedicated to continuous learning and growth in a management environment. Demonstrated adaptability to new methodologies with a solid understanding of business operations. Eager to apply and enhance project management and data analysis skills in the desired position.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Money Management Specialist
Elder Services of Worcester Area
10.2023 - Current
- To oversee all aspects of the agency’s Money Management Program, including the Representative Payee and Bill Payer components
- Work with the Social Security Administration to set up consumers for Representative Payee
- Consult with SSA regarding consumer issues as appropriate
- Assist with completion of annual SSA Representative Payee Reports (SSA-6234)
- Prepare for and participate in SSA audits/monitoring
- Develop Representative Payee budgets, authorize bills for payment and monitor consumers’ accounts on an ongoing basis
- Supervise and provide on-going support to program volunteers and monitor
- Assist with and preparation of reports, proposals, statistics and case narratives as required by funding sources
ANCHOR Case Manager
Elder Services of Worcester Area
11.2021 - 10.2023
- Assisting elders with recurrent, fluctuating behavioral health needs, to obtain and retain services which will enhance their quality of life
- Maintains frequent contact with the ANCHOR consumer to build rapport and form a relationship to stabilize the consumer and promote acceptance of services
- Consults with the agency’s Protective Services Unit and arranges for Crisis Intervention services when necessary while also collaborating with the agency’s Protective Service and/or Crisis Worker on co-managed ANCHOR cases
Consumer Directed Care Case Manager
Elder Services of Worcester Area
10.2020 - 11.2021
- Implementing Consumer Directed Care service delivery by assessing and enrolling consumers
- Open clients up as up as their own business in order for them to recruit, hire, train, schedule, and fire their worker of choice
- Skills training with the employer and worker including explanation of time sheets
- Prompt submission of all forms to the fiscal intermediary in order for services to be initiated
- Manages a case load of roughly 95 consumers while managing 10 or more active referrals
Home Care Case Manager
Elder Services of Worcester Area
02.2019 - 10.2020
- Maintains an average of 95 client records by reviewing case notes, logging events and progress, monitoring/adjusting client statuses based on changing needs and conditions, and updating appropriate staff
- Conducts initial assessments of applicant’s eligibility according to the Executive Office of Elder Affairs standards including age, income, and need
- Advocating for needed services and entitlements when consumer or others are unable to do so
- Arranges for crisis intervention services when necessary
- Monitors clients progress by conducting home visits, telephone calls, and case conferences
Education
Masters - Emergency Management
Massachusetts Maritime
Buzzards Bay, MA05.2021
B.S. - Human Services, Psychology
Fitchburg State University
Fitchburg, MA12.2018
Immersive Internship & Academic Seminars
The Washington Center
12.2018
Skills
- Organizational development
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Excellent communication
- Adaptability and flexibility
- Decision-making
- Professionalism
- Written communication
- Project planning
- Budget management
Certification
Certified in Mental Health First Aid
ICS- 100, 200, and 300
Timeline
Money Management Specialist
Elder Services of Worcester Area
10.2023 - Current
ANCHOR Case Manager
Elder Services of Worcester Area
11.2021 - 10.2023
Consumer Directed Care Case Manager
Elder Services of Worcester Area
10.2020 - 11.2021
Home Care Case Manager
Elder Services of Worcester Area
02.2019 - 10.2020
Masters - Emergency Management
Massachusetts Maritime
B.S. - Human Services, Psychology
Fitchburg State University
Immersive Internship & Academic Seminars
The Washington Center
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