Jewelia Rydingsward
Grass Valley,CA
Summary
Enthusiastic and reliable individual who takes pride in providing excellent customer service and creating memorable experiences for customers. Possesses 4 years of food service experience. Skilled in anticipating customer needs, maintaining focus and positive attitude in stressful situations and high-volume environments.
Overview
7
7
years of professional experience
Work History
Head Hostess
La Gastrinoma
10.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Developed strong relationships with returning guests, encouraging loyalty and driving repeat business.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Enhanced customer satisfaction by resolving disputes promptly and ensuring high-quality service.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Server
Tuscany Gardens Pizzeria & Café
07.2022 - 09.2024
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
- Served food and beverages promptly with focused attention to customer needs.
- Answered customers' questions, recommended items, and recorded order information.
- Processed orders and sent to kitchen employees for preparation.
- Used cash registers and credit card machines to cash out customers.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
Cafe Worker
Summer Thyme's Bakery & Deli
11.2018 - 05.2019
- Greeted new customers, discussed specials, took drink orders and built immediate positive connections with guests.
- Assisted in inventory management, tracking stock levels and reporting low supplies for timely reordering.
- Displayed enthusiasm and promoted excellent service to customers.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
Education
East Los Angeles College
Monterey Park, CASkills
- Food Handlers Certificate
- Strong interpersonal skills
- RBS Certified
- Cultivator of repeat business
- First Aid/CPR Certified
- Anticipator of guest needs
- POS operation
- Flexible and Adaptable
- Memory retention
- Upselling techniques
- Time management
- Attention to detail
Timeline
Head Hostess
La Gastrinoma
10.2024 - Current
Server
Tuscany Gardens Pizzeria & Café
07.2022 - 09.2024
Cafe Worker
Summer Thyme's Bakery & Deli
11.2018 - 05.2019
East Los Angeles College
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