Jewell Burke
Long Branch,NJ
Summary
Professional Assistant Store Manager with exceptional team leadership qualities and operational management capabilities. Also experienced in hospitality management and delivering exceptional customer service
Overview
19
19
years of professional experience
Work History
Night Auditor
Courtyard by Marriott
Wall, NJ
02.2021 - Current
- Performed nightly audits of all cashiering staff by verifying accuracy of shift paperwork and balancing accounts.
- Monitored hotel occupancy, rate availability, and special requests or needs of guests.
Assistant Store Manager
Talbots Outlet Store
Jackson, New Jersey
12.2021 - 09.2023
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
Key Holder
Talbots Outlet Store
Tinton Falls, New Jersey
11.2020 - 12.2021
- Accomplished sales goals by engaging customers, delivered top-notch service, and promoted special items
- Supervised bank deposits and security procedures to support store opening and closing.
Sales Manager
Ocean Place Resort and Spa
Long Branch, NJ
11.2018 - 02.2020
- Maintained professional network of potential clients and business opportunities.
- Prospected for new business using databases and other strategies to generate sales.
Sales Associate
Ann Taylor Inc
Shrewsbury, New Jersey
09.2014 - 02.2018
- Successfully drove credit sales and increased productivity
- Maintained knowledge of current promotions, policies regarding payment and exchanges, and security practices.
Lead Guest Service Representative
Ocean Place Resort and Spa
Long Branch, NJ
08.2006 - 11.2018
- Provided exceptional customer service to guests by responding to inquiries and resolving complaints.
- Coordinated with other departments such as housekeeping, engineering., when needed for guest requests or problems resolution.
Sales Associate
Lord & Taylor
Eatontown, New Jersey
10.2004 - 03.2013
- Understood all systems and procedures relating to sales and credit transactions within a Smart POS System
- Generated sales by determining customer's needs.
Education
Bachelor of Science - Business Management
William Paterson University of New Jersey
Certification - Pre-Primary Education: Early Childhood Education
University of The West Indies
Skills
- Self-directed, and resolute, with solid critical thinking skills Professional and mature, with excellent telephone and in-person communication abilities
Timeline
Assistant Store Manager
Talbots Outlet Store
12.2021 - 09.2023
Night Auditor
Courtyard by Marriott
02.2021 - Current
Key Holder
Talbots Outlet Store
11.2020 - 12.2021
Sales Manager
Ocean Place Resort and Spa
11.2018 - 02.2020
Sales Associate
Ann Taylor Inc
09.2014 - 02.2018
Lead Guest Service Representative
Ocean Place Resort and Spa
08.2006 - 11.2018
Sales Associate
Lord & Taylor
10.2004 - 03.2013
Bachelor of Science - Business Management
William Paterson University of New Jersey
Certification - Pre-Primary Education: Early Childhood Education
University of The West Indies