Jewell Celeste Montoya
Avondale,Arizona
Summary
Dedicated professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational goal. Excellent reputation for resolving problems and improving customer satisfaction.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Teller Operations Manager
MidFirst Bank
05.2022 - Current
- Ensured banking center adherence to all federal banking regulations by staying current on industry changes and internal policies accordingly.
- Educated staff members on best practices for identifying and preventing fraudulent activities, fostering a culture of vigilance within the banking center.
- Implemented organizational systems to boost overall branch operations, resulting in multiple 90+% audit scores.
Licensed Insurance Advisor
US Health Advisors
01.2022 - 05.2022
- Investigated individual customer needs and financial situations to propose individualized policy recommendations.
- Conducted thorough policy reviews, identifying gaps in coverage or opportunities for cost savings for clients.
Case Manager
Department Of Child Safety
08.2020 - 12.2021
- Conducted investigations into allegations of abuse or neglect using evidence-based assessment tools and strategies.
- Maintained accurate documentation of case files, adhering to strict guidelines and legal requirements for court proceedings.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful resources to clients.
Senior Bank Teller
MidFirst Bank
06.2016 - 04.2020
- Reinforced security measures by adhering to established protocols and promptly reporting suspicious activity.
- Assisted branch management with audits and compliance requirements, maintaining an exemplary record of accuracy.
- Maintained a balanced cash drawer with meticulous attention to detail, ensuring accuracy in all transactions.
Education
Bachelor of Arts - Psychology
Arizona State University
Tempe, AZ 08.2018 - 2020.05
Associate of Arts - Psychology
Maricopa Community Colleges - Estrella Mountain Community College
Avondale, AZ 08.2014 - 2018.05
Diploma -
University High School
Tolleson, AZ 08.2010 - 2014.05
Skills
Attention to Detail
Teamwork and Collaboration
Analytical thinking
Client needs assessments
Problem-Solving
Certification
CNP - Certified Notary Public
Timeline
Teller Operations Manager
MidFirst Bank
05.2022 - Current
Licensed Insurance Advisor
US Health Advisors
01.2022 - 05.2022
Case Manager
Department Of Child Safety
08.2020 - 12.2021
Bachelor of Arts - Psychology
Arizona State University
08.2018 - 2020.05
Senior Bank Teller
MidFirst Bank
06.2016 - 04.2020
Associate of Arts - Psychology
Maricopa Community Colleges - Estrella Mountain Community College
08.2014 - 2018.05
Diploma -
University High School
08.2010 - 2014.05
CNP - Certified Notary Public
Similar Profiles
Irina SytnikovaIrina Sytnikova
Executive Assistant to CO Market President at MidFirst BankExecutive Assistant to CO Market President at MidFirst Bank
Akindele AdedapoAkindele Adedapo
Commercial Customer Service Representative at Midfirst BankCommercial Customer Service Representative at Midfirst Bank
Katrina PappaKatrina Pappa
Personal Banker at MidFirst BankPersonal Banker at MidFirst Bank