Jewel Mae Hines
Palmer,AK
Summary
Detail-oriented professional with strong customer service skills. Proven ability to manage transactions accurately and resolve inquiries efficiently, ensuring customer satisfaction and loyalty.
Overview
1
1
Certification
5
5
years of professional experience
Work History
Cashier
SM Supermarket
Bulacan Philippines
05.2023 - 02.2024
- Processed customer transactions accurately and efficiently using point-of-sale (POS) systems.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Customer Service Representative
PCCI
Bulacan Philippines
09.2020 - 03.2022
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Assisted team in achieving service level agreements by maintaining high response times.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for products, services, and company information.
Front Desk Receptionist
Pampanga Philippines
08.2019 - 12.2019
- Managed front desk operations, ensuring efficient check-in and check-out processes.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
Education
Associate of Business Administration -
ACLC COLLEGE
MALOLOS, BULACAN PHILIPPINES10.2018
Skills
- Cleaning and sanitizing
- Customer service
- Team collaboration
- Professionalism and courtesy
Certification
- Events management Training -
Languages
English
Professional Working
Timeline
Cashier
SM Supermarket
05.2023 - 02.2024
Customer Service Representative
PCCI
09.2020 - 03.2022
Front Desk Receptionist
08.2019 - 12.2019
Associate of Business Administration -
ACLC COLLEGE