Jeyda Jackson
Fairborn
Summary
7 years of experience in customer service and inventory management, known for streamlining processes to enhance efficiency and satisfaction. Proficient in organizational skills, time management, and quality control, with a proven track record of reducing customer wait times and improving stock accuracy. Eager to leverage these skills in a dynamic retail environment to drive customer engagement and operational excellence.
Experienced with inventory management and store organization. Utilizes strong problem-solving skills to enhance shopping experience. Knowledge of retail operations and teamwork ensures efficient and effective store management.
Overview
7
7
years of professional experience
Work History
Team Member
Culvers
06.2019 - 11.2020
- Consistently provides friendly guest service and heartfelt hospitality.
- Greeted customers warmly and offered assistance.
- Performed cleaning tasks, keeping restaurant neat and organized.
- Operated cash register and POS to handle purchases, refunds, and exchanges for customers.
- Prepared quality products while maintaining proper food safety practices, portion control and presentation within service goal times.
- Demonstrated exceptional customer service skills, resolving customer complaints efficiently and courteously.
- Handled customer complaints and inquiries in a courteous and efficient manner.
- Maintain a neat, well groomed appearance including personal hygiene, hair restraint and jewelry restrictions.
Team Member
Culvers
11.2020 - 02.2021
- Consistently provides friendly guest service and heartfelt hospitality.
- Greeted customers warmly and offered assistance.
- Performed cleaning tasks, keeping restaurant neat and organized.
- Operated cash register and POS to handle purchases, refunds, and exchanges for customers.
- Prepared quality products while maintaining proper food safety practices, portion control and presentation within service goal times.
- Demonstrated exceptional customer service skills, resolving customer complaints efficiently and courteously.
- Handled customer complaints and inquiries in a courteous and efficient manner.
- Maintain a neat, well groomed appearance including personal hygiene, hair restraint and jewelry restrictions.
Back of House Crew Member
Chick-Fil-A
04.2021 - 10.2021
- Maintained strict adherence to Food Safety procedures.
- Followed procedures to ensure Operational Excellence.
- Maintained organized and clean work area.
- Ability to bend, twist and lift more than 20 pounds.
- High levels of communication and interpersonal skills.
- Continually observed and implemented the proper quality-assurance and food-safety procedures.
Retail Associate
Dollar General
11.2021 - 11.2022
- Displayed professionalism when dealing with difficult customers by remaining calm under pressure.
- Developed and maintained positive relationships with customers by providing timely, accurate information and solutions to their inquiries or problems.
- Frequent bending, stooping, and kneeling to run check out station, stock merchandise and unload truck.
- Frequent handling of merchandise and equipment such as handheld scanners, pricing guns, box cutters, merchandise containers, two-wheel dollies, U-boats (six wheel carts).
Curbside Shopper/Produce Clerk
Meijer
01.2023 - 05.2025
- Efficiently processed customer orders, ensuring accuracy and timely fulfillment.
- Handled customer inquiries with professionalism, enhancing satisfaction.
- Ensured quality control in produce selection, upholding standards.
- Streamlined order processing procedures, enhancing accuracy and significantly reducing customer wait times.
- Coordinated with team members to optimize product displays, resulting in increased sales and a more engaging shopping experience.
- Provided training and mentorship to new team members, cultivating a positive work environment and enhancing team productivity.
- Analyzed sales data to identify trends, enabling the team to make informed decisions that drove product placement and promotions.
Cheese Shop Employee
Kroger
07.2025 - Current
- Provided exceptional customer service by assisting shoppers with inquiries and product selections.
- Monitored stock levels, identifying discrepancies and initiating reorder processes as needed.
- Implemented promotional displays to increase product visibility and sales performance.
- Resolved customer complaints promptly, ensuring satisfaction and loyalty through effective communication skills.
- Consistently met or exceeded sales targets by utilizing upselling techniques and suggesting complementary items to customers.
- Improved product knowledge by participating in ongoing training sessions and staying current on industry trends.
- Actively contributed ideas during team brainstorming sessions aimed at increasing efficiency or solving operational challenges.
- Built strong relationships with customers through friendly interactions and tailored recommendations based on individual needs.
Education
High School Diploma -
Grand River Preparatory High School
Grand Rapids, MI06-2020
Skills
- Management, strong work ethic, attention to detail, verbal and written communication, multitasking, customer service, resolving issues, computer skills, quality control
- Patience and resilience
- Customer engagement
- Active learning
- Cleanliness standards
- Handling complaints
- Building rapport
- Upselling strategies
- Merchandise display
- Promotional events
- Product demonstrations
- Point of sale systems
- Customer service
- Team collaboration
- Adaptability and flexibility
- Hand-eye coordination
Languages
English (Fluent)
Spanish (Beginner)
Timeline
Cheese Shop Employee
Kroger
07.2025 - Current
Curbside Shopper/Produce Clerk
Meijer
01.2023 - 05.2025
Retail Associate
Dollar General
11.2021 - 11.2022
Back of House Crew Member
Chick-Fil-A
04.2021 - 10.2021
Team Member
Culvers
11.2020 - 02.2021
Team Member
Culvers
06.2019 - 11.2020
High School Diploma -
Grand River Preparatory High School