Jeysbel Santana
New York,NY
Summary
Dependable and detail-oriented professional adept at quickly identifying and resolving operational issues, implementing new processes and providing exemplary customer service. Possesses excellent organizational, problem-solving, and communication skills.
Overview
5
5
years of professional experience
Work History
Operations Associate
The Equity Project Charter School
01.2022 - Current
- Maintained and prioritized to-do-list and followed up to complete tasks on-time.
- Executed and maintained quality control processes to meet criteria and standards and increase customer satisfaction.
- Worked with leadership and supervisors to plan and coordinate production schedule.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunication, and missed deadlines.
Event Coordinator Intern
Roc Nation
09.2021 - 05.2023
- Coordinated schedules and timelines for events.
- Utilized internal databases to prepare and distribute guest lists, electronic invitations and registration processes.
- Performed event coordination for larger parties and gatherings.
- Brainstormed and implemented creative event concepts and themes.
Social Media Marketing Manager
Your Voice Media
01.2020 - 05.2021
- Monitored online presence of company's brand to engage with users and strengthen customer relationships.
- Developed marketing content such as blogs, promotional materials, and advertisements for social media.
- Created engaging content to catch attention of potential customers.
- Monitored and evaluated website analytics to identify trends and opportunities for improvement.
Assistant to the CEO
A.P.E Networks
06.2018 - 03.2020
- Managed complex calendar scheduling with focus on proper allocation of executive availability.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Contributed to smooth business operations by planning and organizing meetings and conferences.
- Updated spreadsheets and created presentations to support executives and boost team productivity.
Education
BBA - Management, Communications
Baruch College of The City University of New York
New York, NY12.2022
Skills
- Project Management
- Digital Media Advertising
- Office Administration
- Microsoft Office Suite
- Adobe Creative Suite
- Canva Suite
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Operations Associate
The Equity Project Charter School
01.2022 - Current
Event Coordinator Intern
Roc Nation
09.2021 - 05.2023
Social Media Marketing Manager
Your Voice Media
01.2020 - 05.2021
Assistant to the CEO
A.P.E Networks
06.2018 - 03.2020
BBA - Management, Communications
Baruch College of The City University of New York
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