Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Jeysel Reyes

Houston,TX

Summary

Experienced Medical Assistant with extensive knowledge of medical regulations and policies. Offers strong dedication to informed patient care, administrative excellence and confidentiality.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Youth Care Worker

Southwest Key Program
09.2021 - Current
  • Provided a safe and nurturing environment for at-risk youth through consistent supervision and positive reinforcement.
  • Conducted regular safety checks and maintained facility cleanliness, ensuring a secure and hygienic environment for all program clients.
  • Improved communication skills among youths by encouraging group discussions and collaborative projects.
  • Enhanced youth development by implementing structured activities and educational support.
  • Facilitated conflict resolution among program participants, fostering an atmosphere of mutual respect and understanding within the group setting.
  • Completed clear and concise documentation of youth behavior and actions.
  • Delivered crisis intervention services when necessary, addressing urgent concerns promptly while maintaining safety for all involved parties.
  • Assisted in proper evacuation of youth during emergency situations such as inclement weather.

Call Center Representative

Kelsey-Seybold
08.2020 - 08.2021
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.

Call Center Representative

Cyracom International
04.2019 - 08.2020
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Participated in ongoing training and development, staying current on company policies, products, and procedures to deliver accurate information to customers.
  • Delivered consistent top-notch performance under pressure during peak calling hours or challenging situations.

Medical Assistant

The Lice Removal Clinic
03.2016 - 01.2018
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
  • Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.

Education

GED -

Lone Star College System
Spring, TX
01.2015

Diploma - Medical Assisting

Texas School of Business
Houston, TX
08.2009

Skills

  • Youth supervision
  • Patient Care
  • Taking vitals
  • Collecting vitals
  • Vaccine administration
  • Patient Assessment

Certification

CPR

Languages

Spanish

Timeline

Youth Care Worker

Southwest Key Program
09.2021 - Current

Call Center Representative

Kelsey-Seybold
08.2020 - 08.2021

Call Center Representative

Cyracom International
04.2019 - 08.2020

Medical Assistant

The Lice Removal Clinic
03.2016 - 01.2018

GED -

Lone Star College System

Diploma - Medical Assisting

Texas School of Business

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Jeysel Reyes