Jezabel Hernandez
El Paso,TX
Summary
Dynamic sales associate with five years experience
in customer service with proven expertise in a customer environment and animal care. Consistently exceeded sales targets by leveraging strong product knowledge and building lasting customer relationships. Skilled in inventory management, training and problem solving enhancing overall satisfaction and store performance. Extremely motivated to learn and keep growing.
Overview
5
5
years of professional experience
Work History
Pet Specialist/Sales Associate
Petsmart
05.2023 - 09.2026
- Advised pet parents on nutrition, habitat setup, and product selection using Petsmart service standards.
- Maintained clean, organized sales floor and animal care areas to support pet health and store readiness.
- Monitored animal enclosures for food, water, sanitation, and basic wellness concerns.
- Resolved problems and answered product questions with accurate, friendly service.
- Documented animal care needs and communicated observations to leadership for timely follow-up.
- Guided customers through grooming, training, and wellness offerings to improve service and sales support.
- Demonstrated expertise in various pet categories
- Partnered with local rescue organizations to host adoption events at the store location.
- Handled cash transactions efficiently while adhering to company cash handling policies.
- Built strong customer relationships through attentive service, product knowledge, and follow-up assistance.
- Monitored inventory levels and communicated low-stock items to support timely replenishment.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Developed strong rapport with customers and created positive impression of business.
- Volunteered for extra shifts during busy periods to alleviate staffing shortages.
- Assisted in training new staff members on company policies, product information, and sales techniques.
- Assisted in inventory management tasks, such as auditing, pricing and cycle counts, to ensure product availability.
- Assisted in unloading of weekly trucks and stocking.
- Adapted to many changes within the store like new deadlines. ship from store orders and bopis orders.
Sales Associate
Tuesday Morning
01.2022 - 02.2023
- Assisted customers with product selection, store questions, and purchase completion.
- Processed POS transactions, returns, and exchanges with accuracy and efficiency.
- Tagged, priced, and marked down merchandise according to store promotions and signage.
- Unloaded freight, sorted incoming inventory, and prepared stock for floor placement.
- Resolved customer concerns professionally while supporting fast-paced retail operations.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Enhanced store revenue by consistently exceeding personal sales targets through effective customer engagement and product knowledge.
- Streamlined checkout process, significantly reducing wait times and improving customer satisfaction.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
Education
High School Diploma -
Canutillo High School
Canutillo, TX05.2021
Skills
Customer service
Sales deadlines and targets
Stocking
Auditing and inventory
Animal care and knowledge
Customer relations
Timeline
Pet Specialist/Sales Associate
Petsmart
05.2023 - 09.2026
Sales Associate
Tuesday Morning
01.2022 - 02.2023
High School Diploma -
Canutillo High School