Jezmeri Johnson
Albuquerque,NM
Summary
Dedicated Customer Service Representative with over 8 years of experience, including 5 years in telephone support. Proven expertise in active listening and empathy to effectively resolve customer concerns. Recognized for enhancing customer satisfaction through exceptional problem-solving skills and adept at multitasking in fast-paced environments. Eager and committed to leverage this experience to contribute positively to organizational goals and success.
Overview
10
10
years of professional experience
Work History
Financial Associate II
Fidelity Investments
Albuquerque, NM
06.2019 - Current
- Assisted in finding solutions through active listening.
- Demonstrated strong interpersonal skills through empathetic communication.
- Ensured current contact details by editing records in Focus Point.
- Guided customers through benefits and options in their 401k and pension plans.
- Resolved customer questions by effectively managing plan resources.
- Skilled in using internal systems like XTRAC, FPRS, and DBCS to execute participant requests.
- Regularly surpassed quality and productivity benchmarks while adhering to government regulations and company policies.
- Managed institutional transactions including loans, withdrawals, rollovers, stock purchases/exchanges and reorganizations.
- Processed account transactions involving contributions, distributions, QDROs, transfers and required minimum distributions.
Bingo Clerk
Sandia Resort & Casino
Albuquerque, NM
01.2015 - 12.2018
- Count and distribute bingo paper to clerks
- Issue admission and floor bingo paper electronically and written out on carbon copies
- Examined paperwork to ensure accuracy.
- Ensured precise counts for bingo paper.
- Maintained ongoing communication with clerks for additional data.
- Prepared documents for Revenue Audit review.
- Logged inventory data into database.
- Ensured compliance with all applicable laws, regulations, policies and procedures related to gaming operations.
- Maintained accurate records of gaming activity and transactions.
- Trained new employees on proper handling of money, use of equipment, and customer service etiquette.
Education
Associates Degree - Integrated studies
Central New Mexico Community College
Albuquerque, NM08.2018
High School Diploma -
Los Lunas High School
Los Lunas05.2015
Skills
- Adaptability
- Multi-tasking
- Teamwork
- Organization
- Efficiency
- Analytical Problem Solving
- Rapid Learner
- Communication
- Effective Time Management
- Attention to detail
- Accuracy
- Leadership
Timeline
Financial Associate II
Fidelity Investments
06.2019 - Current
Bingo Clerk
Sandia Resort & Casino
01.2015 - 12.2018
Associates Degree - Integrated studies
Central New Mexico Community College
High School Diploma -
Los Lunas High School
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