Jezra Fuentes
Blue Cross Blue Shield of Arizona Health Choice
Tempe,AZ
7
years of professional experience
Experienced with patient care and administrative support in health services. Utilizes effective communication and organizational skills to enhance healthcare delivery. Knowledge of regulatory compliance and medical records management, ensuring high standards of care and efficiency.
Work History
Health Services Technician
10 Months- Support health insurance members with benefits navigation, resource coordination, and high-volume customer service while maintaining HIPAA compliance.
- Connect members to housing, employment, and community resources through referrals, outreach, and personalized support.
- Collaborate with internal teams and community partners to resolve issues, improve processes, and enhance the member experience.
Clinical Case Manager
1 Year 8 Months- Conducted client assessments and coordinated individualized care plans and resources.
- Collaborated with healthcare providers and insurance companies to support integrated care and authorizations.
- Maintained accurate documentation, managed reporting, and supported staff training and development.
Behavioral Health Technician
6 Months- Supervised direct client care for adolescent girls aged 10-18 in residential group home, fostering a safe and supportive environment.
- Engaged in trauma-informed care and therapeutic interactions, enhancing emotional well-being of clients.
- Documented objectives and progress per program requirements, ensuring compliance and facilitating effective treatment.
Guest Service Representative
11 Months- Managed cash register operations, maintained inventory and cleanliness, and resolved guest concerns to ensure efficient service and customer satisfaction.
Digital Fellow
5 Months- Created social media content and graphics using Canva and Adobe Photoshop.
- Analyzed social media data and supported digital operations and research.
Merchandise and Inventory Representative
2 Years- Increased sales through strategic merchandising, exceptional customer service, and effective staff training.
Social Media Manager
6 Months- Developed and scheduled social media content aligned with engagement goals, using performance metrics to strengthen audience engagement and brand presence.
Education
B.S. - Political Science
- Dean's list: all semesters
- GPA: 3.8
Skills
Community outreach
Trauma-informed care
Customer support
Administrative assistance
Training facilitation
Copywriting
Healthcare recordkeeping
Timeline
Health Services Technician
Blue Cross Blue Shield of Arizona Health Choice
10.2025 - CurrentRead More
Clinical Case Manager
Chicanos Por La Causa- Florence Crittenton
02.2024 - 10.2025Read More
Behavioral Health Technician
Chicanos Por La Causa- Florence Crittenton
08.2023 - 02.2024Read More
Guest Service Representative
Wildflower Bread Company
08.2022 - 07.2023Read More
Digital Fellow
Mark Kelly for Senate
02.2022 - 07.2022Read More
Social Media Manager
United Politics
01.2021 - 07.2021Read More
Merchandise and Inventory Representative
Nordstrom Rack
12.2019 - 12.2021Read More
Arizona State University
B.S. from Political Science
Read More