Jez'reel Jones
Ft Knox ,Kentucky
Summary
Proven maintenance technician with a track record of enhancing equipment lifespan and safety at Lucky Strike Lanes. Skilled in preventive maintenance and mechanical troubleshooting, I excel in problem-solving and fostering safe work environments. My expertise has significantly reduced system downtimes, demonstrating a commitment to efficiency and mechanical excellence.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
8
8
years of professional experience
Work History
Operations Assistant
MWR Accommodations
08.2022 - Current
- Managed day-to-day department operations with effective workflow coordination.
- Assisted operations manager with planning of routine operations and special projects.
- Improved customer satisfaction by promptly resolving issues and answering inquiries via phone, email, and in-person interactions.
- Cross-trained existing employees to maximize team agility and performance.
- Performed carpentry, HVAC and equipment repair and other structural repairs as needed.
- Maintained payables and receivable accounts for customers.
Operations Clerk
Wells Fargo & Company
11.2019 - 08.2022
- Responded to inquiries from callers seeking information.
- Collaborated with team members to achieve department goals, contributing to a positive work environment through clear communication and active participation in meetings.
- Delivered prompt and accurate assistance on various operational matters such as account updates, transaction inquiries, dispute resolution – elevating customer experience levels significantly during interactions.
- Provided clerical support to company employees by copying, faxing, and filing documents.
Bowling Equipment Repair Leader
Spare Time Bowling Alley
01.2019 - 08.2022
- Trained employees on Bowling Lanes, assigned duties and maintained Preventative Maintenance on all Bowling equipment.
- Oversaw day-to-day activities of 8+ employees in Bowling establishment, fostering inspiring atmosphere to optimize employee experiences.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Developed Preventative Maintenance program for lanes and equipment.
- Managed repairs and equipment Maintenance.
- Determined mechanical malfunctions on lane machines and replaced as needed.
- Oversaw preventative Maintenance on all bowling alley equipment and assigned duties.
- Troubleshot equipment breakdowns and performed preventive maintenance.
- Inspected and maintained equipment to keep items in top working condition.
Maintenence Technician
Lucky Strike Lanes
05.2016 - 01.2019
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
- Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Conducted root cause analyses for recurring technical issues, minimizing future disruptions.
- Conducted detailed diagnostics to identify issues, leading to decrease in system downtimes.
- Increased equipment lifespan, performing preventive maintenance and timely repairs.
Education
High School Diploma -
Crenshaw High School
Los Angeles, CA06.1997
Skills
- Preventive Maintenance
- Mechanical Troubleshooting
- Safety awareness
- Parts Replacement
- Equipment Installation
- Mechanical Repair
- Lockout and tagout procedures
- Mechanical expertise
- Maintenance Scheduling
- Problem solving ability
- Building Maintenance
Timeline
Operations Assistant
MWR Accommodations
08.2022 - Current
Operations Clerk
Wells Fargo & Company
11.2019 - 08.2022
Bowling Equipment Repair Leader
Spare Time Bowling Alley
01.2019 - 08.2022
Maintenence Technician
Lucky Strike Lanes
05.2016 - 01.2019
High School Diploma -
Crenshaw High School
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