Jesika Ford
Mechanicsburg,PA
Overview
5
5
years of professional experience
1
1
Certification
Work History
Fulfillment Specialist
Chewy.com
Lewisberry, PA
02.2023 - Current
- Improved order accuracy by diligently verifying product information and quantities before packaging.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues related to shipments.
- Streamlining fulfillment processes for increased efficiency using warehouse management software.
- Labeling, replenishing, box making, loading and unloading trailers.
- Pulling and packing products based on daily orders.
- Managed inventory control through regular stock checks, ensuring accurate counts and timely replenishment of goods.
- Monitoring product quality.
- Following good manufacturing practices and required work safe practices.
- Maintaining a clean, sanitary, and safe work area.
- Using honeycombs, slip sheets, and can toppers when necessary.
- Problem solving.
- Auditing boxes to ensure they are packed properly and up to quality standards.
- Quality assurance
- Using Microsoft Excel to conduct reports for management.
- Using Korber WMS to keep track of customers orders.
- Using Highjump to scan boxes, and products.
- Using Exacta to track down locations of boxes or lost orders.
- Using Slack to communicate to coworkers throughout the warehouse.
- Assisting with cycle counting and moving products to their correct location.
- Ensuring customers orders are fulfilled in a timely manor and according to quality guidelines.
- Preforming box audits of outbound associates, and communicating results with them if order fails audit.
- Communicating results of box audits with operations management and inventory control.
Laundry Attendant
K.P. Innovative Concepts
Clarks Summit, PA
10.2022 - 01.2023
- Improved laundry efficiency by implementing a streamlined sorting system for various fabric types.
- Enhanced resident satisfaction by promptly addressing and resolving any complaints or issues related to laundry services.
- Maintained a clean and organized work environment, ensuring optimal productivity and minimal downtime.
- Followed Housekeeping procedures
- Placing soiled linen (facility or residents personal linen) in washing machine
- Folds or hangs resident personal linen, transports and distributes resident personal linen to residents room.
- Hangs clothes in closet and places clothes in drawers.
- Assisting with transporting residents.
- Collaborated with housekeeping staff to ensure timely delivery of clean linens to resident's rooms.
Housekeeper
Hampton Inn By Hilton
Clarks Summit, PA
04.2022 - 10.2022
- Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Reduced the need for deep cleanings by consistently addressing minor maintenance issues.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Clean and style hotel rooms and public areas efficiently, to brand expectations, and with great attention to detail.
- Replenish guest rooms with amenities, supplies, linen, and applicable collateral to ensure all items are available for guest use according to brand standard.
- Took a proactive approach to prevent guest challenges by inspecting work, identifying, and communicating maintenance concerns.
- Stocked, maintained, and transported housekeeping supply cart on a daily basis.
- Responding in a timely manor to guests’ requests for items like cribs, cots, extra towels, etc.
- Following all sanitation and safety policies. Assisting other departments when needed.
- Consistently offering professional and friendly service.
Content Creator
Google
Dalton
06.2020 - 04.2022
- Creating, producing, editing, recording, directing, and scripting high-quality video to attract new subscribers
- Writing compelling descriptions, titles, and tags to optimize videos for search
- Strong written and verbal communication skills
- Coming up with creative ideas, creating an outline, and executing the YouTube process
- Scripting and filming videos
- Experience with Adobe Premier Pro
- Understanding of YouTube and Google’s guidelines for content
- Streamlined content creation processes by implementing efficient editorial calendars and project management tools.
- Secured higher search engine rankings with a data-driven approach to keyword research and optimization efforts.
- Cultivated a loyal following on social media platforms through consistent posting schedules and authentic community engagement strategies.
- Ensured compliance with copyright laws through diligent attribution practices when utilizing external sources in content creation projects.
Night Auditor
Residence Inn
Scranton, PA
04.2019 - 09.2020
- Enhanced guest satisfaction by efficiently managing night audit tasks and resolving issues promptly.
- Streamlined the check-in and check-out process for guests, ensuring a smooth experience during overnight hours.
- Maintained accurate financial records by diligently balancing daily revenue reports and identifying discrepancies.
- Assisted management in forecasting room occupancy rates, optimizing room allocation and maximizing revenue.
- Auditing, balancing, and closing out accounts.
- Verified that room rates are correct and posted those rates to guest accounts.
- Tracked room revenues, occupancy percentages, and other front office statistics.
- Posted charges to the guest accounts that have not been posted or were incurred on the night audit shift.
- Processed guest charges voucher and credit card vouchers.
- Handled end-of-day bookkeeping, auditing and account reconciliation.
- Ensuring breakfast items are continually replenished and presented in an appealing manner.
- Setting out and arranging cold food such as sweet rolls, muffins, cereal, etc, for self-service.
- Any other duties around breakfast preparation, and set up of the complimentary breakfast.
- Operating washers and dryers properly as well as ensuring that the correct chemicals and amounts are being used.
- Folded linens to hotel standards and kept stock organized.
- Upheld hotel security by vigilantly monitoring CCTV footage and conducting periodic property walk-throughs.
- Collaborated with the front desk team to ensure seamless transitions between shifts and consistent communication regarding guest needs.
- Prepared detailed end-of-shift reports, highlighting noteworthy incidents or areas requiring improvement for management review.
- Handled emergency situations calmly and professionally, keeping guest safety as the top priority at all times.
- Established rapport with regular clientele by providing personalized service tailored to individual preferences.
- Demonstrated proficiency in various software systems used for reservation management, billing adjustments, and report generation.
Education
Information Technology
Eastern Gateway Community College
Steubenville, OHSkills
- Problem-Solving Skills
- Technical Support
- Database Management
- Customer Service
- Networking
- Hardware Installations
- C
- Python
- End-User Support
Certification
CompTIA A+
Timeline
Fulfillment Specialist
Chewy.com
02.2023 - Current
Laundry Attendant
K.P. Innovative Concepts
10.2022 - 01.2023
Housekeeper
Hampton Inn By Hilton
04.2022 - 10.2022
Content Creator
Google
06.2020 - 04.2022
Night Auditor
Residence Inn
04.2019 - 09.2020
Information Technology
Eastern Gateway Community College
CompTIA A+