J. Gerard Bradley
Queens Village,NY
Summary
Sales and customer success professional with 15+ years of experience boosting revenue, retaining key accounts, and delivering high-impact solutions that improve customer satisfaction and operational efficiency.
Overview
17
17
years of professional experience
Work History
Customer Specialist
CarMax
06.2022 - Current
- Guide customers through the full-cycle buying process: product selection, appraisals, test drives, and financing.
- Perform 10 or more weekly condition assessments, supporting accurate inventory valuation.
- Deliver top-rated service, resulting in repeat customers and referrals.
- Partner with managers and appraisers to streamline processes and improve throughput.
Account Manager
The Metro Group
05.2020 - 07.2021
- Managed existing accounts and identified growth opportunities in water treatment, boiler, and HVAC services.
- Achieved sales targets through consultative selling, CRM management, and proactive client engagement.
- Negotiated and renewed service agreements, enhancing client satisfaction and retention.
- Partnered with finance team to resolve overdue accounts and streamline payment processes.
Account Executive
W.H. Christian & Sons
09.2017 - 05.2020
- Drove territory growth through cold calling, field prospecting, and targeted outreach.
- Delivered customized uniform solutions, including on-site measurements and demos.
- Consistently met or exceeded sales expectations with strong customer satisfaction.
- Expanded market reach with schools, municipalities, and commercial clients.
Educational Sales Representative
Konica Minolta
11.2008 - 07.2014
- Generated new business through cold calling and telemarketing, securing 596 machine placements within NYC DOE schools.
- Cultivated relationships with Principals and Business Managers to maintain and grow client base.
- Coordinated equipment training for staff and maintained accurate forecasts within CRM.
- Delivered sales presentations and customized rental agreements tailored to client needs.
Education
Bachelor of Arts - Speech Communications
California State University, Long Beach
Long Beach, CASkills
- B2B & B2C Sales Strategy
- Key Account Management
- Contract Negotiation
- Lead Generation
- CRM & Pipeline Optimization
- Territory Development
- Inventory Control
- Cross-Functional Collaboration
Accomplishments
- Educational Community Service Award recipient
- Cum Laude Honor Roll – Howard College
- NCAA College Basketball player
Timeline
Customer Specialist
CarMax
06.2022 - Current
Account Manager
The Metro Group
05.2020 - 07.2021
Account Executive
W.H. Christian & Sons
09.2017 - 05.2020
Educational Sales Representative
Konica Minolta
11.2008 - 07.2014
Bachelor of Arts - Speech Communications
California State University, Long Beach