Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Jaycob Griffin

Brooklyn,New York

Summary

Resourceful IT Professional that consistently responds to wide range of technical challenges with focused and creative approach. Highly effective at problem solving and decision making. 4 Years of progressive IT experience.

Overview

8
8
years of professional experience

Work History

IT Coordinator

Bjarke Ingels Group
04.2023 - Current
  • Planned, designed, and scheduled phases for projects.
  • Identified computer hardware, server and network system issues, performing troubleshooting techniques for remediation both in person and remotely.
  • Oversaw development and implementation of improvements to support and network operations.
  • Worked closely with management teams to plan, develop and execute technical strategies.
  • Trained team members to enhance professional development and accountability in workplace.
  • Created smooth onboarding processes to help new hires adjust to company policies, procedures and processes.
  • Implemented upgrades to servers while minimizing downtime and affected users.

Help Desk Administrator

Heatherwood Communities
03.2020 - 04.2022
  • Installed, modified and repaired hardware to resolve technical issues.
  • Managed high levels of call flow/tickets in a team environment and responded to all technical support needs.
  • Used ticketing systems to manage and process support requests.
  • Defined and documented technical support best practices.
  • Developed and tested new products prior to release to assist in bug identification.
  • Installed network infrastructure at field locations as needed.
  • Provided on-call support
  • Provided Tier 1 software support to non-technical internal users.

Barback/Bartender

UNION CANTINA
05.2016 - 12.2019
  • Ensured exceptional guest experiences through attentive service

Education

Bachelors Degree - Information Technology

SUNY
Plattsburgh, NY
01.2020

Skills

  • Exceptional customer service
  • Resourcefulness
  • Staff education and training
  • Hands on and Remote Desktop support
  • Ticket management and Triage
  • Vendor management and communication
  • Azure Active Directory Management
  • Extensive Windows knowledge
  • Multitasking capabilities
  • Excellent communication

Accomplishments

  • SUNY Plattsburgh eSports President, 3 years
  • SUNY Plattsburgh eSports Treasurer, 1 year
  • SUNY Plattsburgh eSports League of Legends Team captain, 2 years
  • Member of Student Conduct Board

Timeline

IT Coordinator

Bjarke Ingels Group
04.2023 - Current

Help Desk Administrator

Heatherwood Communities
03.2020 - 04.2022

Barback/Bartender

UNION CANTINA
05.2016 - 12.2019

Bachelors Degree - Information Technology

SUNY

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Jaycob Griffin