Jhada Padillo
Las Vegas
Summary
Dependable and adaptable professional with experience in customer service, hospitality, and youth engagement. Skilled in communication, problem-solving, and handling high-pressure situations with professionalism. Recognized for building positive relationships, managing multiple priorities, and providing excellent service in fast-paced environments. Seeking to bring strong people skills and reliability to a new career opportunity.
Overview
8
8
years of professional experience
Work History
Youth Engagement Specialist
Eagle Quest Of Nevada
05.2025 - Current
- Supervised and monitored youth to ensure safety, compliance with program rules, and adherence to daily schedules.
- Implemented de-escalation techniques and CPI (Crisis Prevention Intervention) strategies to manage verbal and physical behaviors, minimizing risk and maintaining a safe environment.
- Facilitated conflict resolution and guided youth in developing coping, calming, and communication skills.
- Documented incidents, behavioral observations, and interventions in detailed Incident Reports (IRs) and progress notes.
- Provided emotional support and mentoring to youth, building rapport and encouraging growth in self-regulation and life skills.
Hostess/Cashier
Stations Casinos
09.2023 - 05.2025
- Answered customer questions about hours, seating, and menu information.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Cashier Manager
Island Pacific Seafood Market
08.2020 - 09.2023
- Resolved customer complaints quickly to maintain customer satisfaction.
- Trained cashiers on organizational policies, cash handling, and customer service to maintain a highly skilled team.
- Kept orderly and accurate accounting records by monitoring sales documentation.
- Managed daily cash deposits, ensuring accuracy and timely submission to the bank.
- Quickly and accurately counted drawers at start and end of each shift.
Customer Service Cashier
Navy Exchange
11.2018 - 09.2019
- Handled cash with high accuracy and took care to check bills for fraud.
- Processed refunds and exchanges in accordance with company policy.
- Met customer service goals and exceeded customer expectations.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout the store.
- Redeemed coupons to discount purchases.
- Performed cash, card, and check transactions to complete customer purchases.
Hostess
Captain George's Seafood Restaurant
07.2017 - 07.2018
- Greeted customers warmly upon arrival and provided a friendly and warm presence throughout the dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed customers of accurate wait times.
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers in keeping the dining area ready for every guest.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
Education
Associate of Applied Science - Business Management
College of Southern Nevada
Las Vegas, NV06-2026
Skills
- Customer Service
- Guest Relations
- Cash Handling
- POS Systems
- Conflict Resolution & De-escalation
- Communication & Active Listening
- Problem-Solving
- Decision-Making
- Time Management & Multitasking
- Team Collaboration & Support
- Adaptability in Fast-Paced Environments
- Documentation & Reporting
- Organization & Attention to Detail
Languages
Filipino
Timeline
Youth Engagement Specialist
Eagle Quest Of Nevada
05.2025 - Current
Hostess/Cashier
Stations Casinos
09.2023 - 05.2025
Cashier Manager
Island Pacific Seafood Market
08.2020 - 09.2023
Customer Service Cashier
Navy Exchange
11.2018 - 09.2019
Hostess
Captain George's Seafood Restaurant
07.2017 - 07.2018
Associate of Applied Science - Business Management
College of Southern Nevada
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