Jhadyn Spencer
Atlanta,GA
Summary
Dynamic and reliable professional with a proven track record at Taco Bell, excelling in customer service and team leadership. Skilled in cash handling and problem-solving, I consistently enhance guest experiences while maintaining high hygiene standards. Recognized for effective multitasking and fostering a positive atmosphere, driving customer satisfaction and loyalty.
Overview
4
4
years of professional experience
Work History
Hookah Server
Hookah Hose ATL
11.2024 - 01.2025
- Enhanced customer satisfaction by providing efficient and attentive hookah service.
- Assisted management in planning special events such as themed nights or promotional offerings that catered specifically to hookah enthusiasts.
- Participated in staff training sessions, further developing skills in customer service, safety procedures, and product knowledge.
- Educated customers about various hookah flavors, options, and proper usage techniques for an enhanced experience.
- Collaborated with team members to ensure smooth operations and timely responses to guest requests.
- Contributed to a safe environment by adhering to strict hygiene standards and proper handling of equipment.
- Regularly checked on the quality of coals used during service hours, replacing them as needed for consistent smoke output.
- Maintained a clean and inviting atmosphere for guests, ensuring optimal enjoyment of the hookah experience.
Server
Waffle House
05.2024 - 09.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Explained menu items and suggested appropriate options for food allergy concerns.
Assistant General Manager
Taco Bell
01.2021 - 01.2024
- Handled cash accurately and prepared deposits.
- Motivated, trained, and disciplined employees to maximize performance.
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Managed team schedule with eye for coverage needs and individual strengths.
- Assisted in the recruitment, hiring, and onboarding process for new employees to build a skilled workforce committed to excellence in service delivery.
- Enforced quality assurance protocols to deliver ideal customer experiences.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
Education
Columbia High School
2106 Columbia Dr Decatur, GA 30032 United StatesSkills
- Excellent customer service
- Strong communication skills
- Patience and empathy
- Team player attitude
- Reliability and punctuality
- Cleanliness and hygiene
- Food safety
- Cash handling proficiency
- Professional appearance
- Salesmanship
- Tableside service
- Hookah preparation expertise
- Efficient multitasking
- Cleanliness and sanitation
- Order accuracy
- Supply restocking
- Food running
- Customer service
- Problem-solving
- Warm and friendly
- Time management
- Attention to detail
- Kitchen organization
- Decision-making
Timeline
Hookah Server
Hookah Hose ATL
11.2024 - 01.2025
Server
Waffle House
05.2024 - 09.2024
Assistant General Manager
Taco Bell
01.2021 - 01.2024
Columbia High School