Sebastian Giraldo
Miami,FL
Summary
Efficient professional in hospitality and food service demonstrates high productivity and task completion with precision. Possess specialized skills in customer service, order management, and cleanliness maintenance. Excel in communication, teamwork, and adaptability, ensuring guest satisfaction and smooth operational flow. Motivated professional successful with multitasking in fast-paced environments. Bringing skills to support team and customer needs with fast, high-quality dining assistance. Proficient in keeping tables clear, floors clean and supplies stocked. Good relationship-building and time-management abilities. Resourceful Hookah Server known for maintaining high productivity and efficiently completing tasks. Specialized skills include expert knowledge of various hookah setups, adept at flavor mixing and customization, and proficient in safety protocols to ensure a secure environment for patrons. Excel in customer service, communication, and time management, ensuring guests' needs are met with professionalism and attentiveness.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Hookah Server
doux
Manhattan, NY
03.2024 - 12.2024
- I was responsible for preparing hookahs, both regular and special, and handling any issues related to them, ensuring that customers were satisfied with the service and attention, providing them with a pleasant and comfortable experience. Additionally, I was in charge of managing the payments for hookah sales, as they were made either in cash or through Zelle transfers.
- Resolved guest complaints to maintain complete customer satisfaction.
- Processed payments using a point-of-sale system.
- Resolved customer complaints promptly and professionally.
Hookah Server
Barcode
Elizabeth, NJ
04.2024 - 10.2024
- I was responsible for preparing hookahs, both regular and special, and handling any issues related to them, ensuring that customers were satisfied with the service and attention, providing them with a pleasant and comfortable experience. Additionally, I was in charge of managing the payments for hookah sales, as they were made either in cash or through Zelle transfers.
- Resolved guest complaints to maintain complete customer satisfaction.
- Responded quickly to any changes in the environment or customer preferences during shifts.
- Processed payments using a point-of-sale system.
- Resolved customer complaints promptly and professionally.
Hookah Server and Bartender
mexology
Elizabeth, NJ
04.2024 - 10.2024
- I was responsible for preparing hookahs, both regular and special, and handling any issues related to them, ensuring that customers were satisfied with the service and attention, providing them with a pleasant and comfortable experience. Additionally, I was in charge of managing the payments for hookah sales, as they were made either in cash or through Zelle transfers.
- Processed cash and credit card payments accurately and efficiently.
- Processed payments accurately and efficiently using POS system.
- Responded quickly to any changes in the environment or customer preferences during shifts.
- Processed payments using a point-of-sale system.
- Resolved customer complaints promptly and professionally.
Hookah Server and Bartender
Lobby
Elizabeth, NJ
04.2024 - 10.2024
- I was responsible for preparing hookahs, both regular and special, and handling any issues related to them, ensuring that customers were satisfied with the service and attention, providing them with a pleasant and comfortable experience. Additionally, I was in charge of managing the payments for hookah sales, as they were made either in cash or through Zelle transfers.
- Resolved guest complaints to maintain complete customer satisfaction.
- Resolved customer complaints promptly and professionally.
- Maintained a clean and organized workstation at all times.
- Processed payments accurately and efficiently using POS system.
- Processed cash and credit card payments accurately and efficiently.
- Provided excellent customer service to patrons.
Hookah Server
victory restaurant & lounge
Manhattan, NY
01.2023 - 08.2023
- I was responsible for preparing hookahs, both regular and special, and handling any issues related to them, ensuring that customers were satisfied with the service and attention, providing them with a pleasant and comfortable experience.
- Resolved guest complaints to maintain complete customer satisfaction.
- Prepared for busy periods by restocking stations and maintaining clean work areas.
- Responded quickly to any changes in the environment or customer preferences during shifts.
- Processed payments using a point-of-sale system.
- Performed daily cleaning duties including wiping down surfaces, emptying ashtrays, sweeping and mopping floors.
- Communicated effectively with team members regarding customer requests and needs.
- Resolved customer complaints promptly and professionally.
Education
University - Social Communication And Journalism
Universidad Autonoma De Occidente
Cali Colombia 07-2017
Skills
- Cash handling
- Customer service
- Hookah preparation
- Workstation organization
- Payment processing
- Team collaboration
- Cleaning and maintenance
- Reliability and punctuality
- Effective communication
- Excellent customer service
- Salesmanship
Languages
English
Elementary
Spanish
Native/ Bilingual
Certification
- National Restaurant Association / ServSafe Food Handler: Employee food safety online course and exam. certificate number: 6596345 Date: 9/18/2023.
Timeline
Hookah Server
Barcode
04.2024 - 10.2024
Hookah Server and Bartender
mexology
04.2024 - 10.2024
Hookah Server and Bartender
Lobby
04.2024 - 10.2024
Hookah Server
doux
03.2024 - 12.2024
Hookah Server
victory restaurant & lounge
01.2023 - 08.2023
University - Social Communication And Journalism
Universidad Autonoma De Occidente
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