Jha’Nacia Holmes
Jesup,GA
Summary
Proven leader with a track record of enhancing customer satisfaction and streamlining operations at Dollar General. Skilled in customer service and time management, adept at fostering team collaboration and innovation. Increased issue resolution rate significantly, demonstrating exceptional attention to detail and computer proficiency. Highly adaptable team leader with excellent background of quick and effective performance. Safely lifts Number pounds. Highly experienced in performing quality inspections and machinery operations. Highly efficient Job Title well established in fast-paced and challenging environments. Eager to learn with aptitude for applying new knowledge with skill and efficiency. Dedicated Associate with extensive experience collaborating with clients, promptly identifying needs and recommending products and services to accomplish clients' goals. Strong communicator focused on delivering outstanding customer care. Motivated sales professional offering progressive sales and marketing experience. Results-oriented and energetic with unsurpassed interpersonal and communication strengths. Productive, hardworking and known for consistent performance against target sales goals and customer service expectations. Industrious Job Title offering Number years of bakery industry experience ready to add value to Company team. Well-versed in processing accurate sales transactions and providing superior customer service. Retail sales professional versed in product placement and merchandising. Extensive experience in inventory management and shipment processing. Reliable and upbeat Job Title successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals.
Overview
4
4
years of professional experience
Work History
Associate
Dollar General
07.2022 - Current
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
- Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.
- Analyzed customer data to identify trends and anticipate customer needs.
- Enhanced team productivity by streamlining communication and implementing efficient project management tools.
- Played an integral role in launching successful projects by coordinating tasks among team members while adhering closely to established timelines and budgets.
- Optimized departmental processes with the implementation of innovative strategies, resulting in improved efficiency and reduced costs.
- Exceeded sales targets consistently by employing strategic selling techniques and building long-lasting relationships with clients.
- Managed a diverse team of professionals, fostering an inclusive work environment that encouraged collaboration and innovation.
- Reduced employee turnover by developing comprehensive employee engagement program.
- Facilitated training sessions for new employees, ensuring smooth onboarding process.
Inbound Customer Care Agent
MCI Careers
11.2020 - 05.2024
- Adhered strictly to data protection guidelines, ensuring that the confidential information of customers was treated with utmost respect and diligence throughout all interactions.
- Improved first-call resolution rates through thorough research of complex cases before escalating them to higher-level support teams.
- Provided empathetic assistance to distressed customers, demonstrating genuine concern for their needs and fostering brand loyalty.
- Built rapport with clients, resulting in increased customer loyalty and positive feedback.
- Reduced response times by implementing effective organizational strategies in managing inquiries.
- Mentored new hires on company policies, procedures, and best practices in providing exemplary customer support.
- Maintained up-to-date knowledge of products and services to effectively assist customers with their needs.
- Handled escalated calls professionally, mitigating potential complaints and securing continued business from clients.
- Increased issue resolution rate through continuous training and performance evaluation.
- Developed strong relationships with key accounts, leading to increased client retention rates.
- Implemented proactive outreach efforts for at-risk customers, resulting in decreased account cancellations.
- Enhanced customer satisfaction by addressing and resolving issues promptly and professionally.
- Managed high call volume while maintaining exceptional service quality for all customers.
- Contributed towards a positive working environment by actively supporting colleagues during busy periods or when faced with challenging situations.
- Participated in regular team meetings designed to evaluate current processes, share ideas for improvement, and celebrate successes achieved within the department.
- Collaborated with cross-functional teams to identify and address recurring customer concerns.
Associate/Mark Down
Target
09.2020 - 06.2022
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
Education
High School Diploma -
Wayne County High School
Jesup, GA05.2022
Skills
- Customer Service
- Time Management
- Attention to Detail
- Computer Skills
- Leadership Qualities
- Customer interaction
- Workplace Safety
- Cash Handling
Languages
English
Native or Bilingual
Timeline
Associate
Dollar General
07.2022 - Current
Inbound Customer Care Agent
MCI Careers
11.2020 - 05.2024
Associate/Mark Down
Target
09.2020 - 06.2022
High School Diploma -
Wayne County High School