Jhanak Karki
Miami,FL
Summary
Dedicated and certified Scrum Master with over seven years of experience leading Agile teams through the Software Development Life Cycle(SDLC), specializing in SAFe Agile practices. Proven track record of creating and managing multiple Scrum teams, facilitating Agile ceremonies, and delivering projects on time and within budget. Adept at enhancing team performance through coaching, mentoring, and continuous process improvement.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Scrum Master
REI Systems Inc
01.2024 - 12.2024
- Leading multiple Agile teams to enhance productivity and project delivery through effective Scrum practices
- Created and managed multiple Agile teams, driving productivity by facilitating Scrum ceremonies such as sprint planning, stand-ups, sprint reviews, and retrospectives
- Mentored junior Scrum Masters, improving overall team efficiency and project delivery
- Implemented SAFe practices to support the Agile Release Train (ART), contributing to a 20% improvement in team velocity
- Developed release plans, tracked cross-program dependencies, and ensured project costs remained within approved budgets
- Conducted Agile health assessments, identifying opportunities for team growth and improvement
Sr. Agile Scrum Master
Park Street Companies
01.2021 - 12.2023
- Spearheaded Agile transformation initiatives, establishing cross-functional teams and enhancing project execution
- Spearheaded the Agile transformation by creating and structuring 8 cross-functional Agile teams, aligning roles and goals to foster self-organization and collaboration
- Acted as a Release Train Engineer (RTE) for SAFe Agile Release Trains, managing PI planning, Scrum of Scrums, and program-level events to ensure cohesive project execution
- Conducted Agile readiness assessments to evaluate organizational maturity, identify improvement areas, and lay the foundation for Agile adoption
- Facilitated Agile ceremonies, including sprint planning, daily stand-ups, retrospectives, and workshops, ensuring high-quality work and adherence to timelines
- Established transformation roadmaps with measurable milestones, using Agile metrics like velocity, sprint burndown, and cycle time to drive continuous improvement
- Delivered regular updates to senior leadership, ensuring transparency into team progress, risks, and impediments
- Coached and mentored teams and Scrum Masters in Agile best practices, achieving a 30% increase in team delivery efficiency over 18 months
- Resolved project risks and impediments, ensuring seamless execution of cross-program initiatives and alignment with broader organizational objectives
- Strengthened stakeholder relationships by providing visibility into team performance and fostering a culture of collaboration and trust
Sr. Scrum Master
Blue Shield of California
01.2018 - 12.2020
- Managed distributed teams to execute critical projects, enhancing customer service through effective Agile practices
- Managed multiple distributed teams to execute a pharmacy provider migration project, achieving milestones for customer service enhancements
- Facilitated Scaling ceremonies including PI planning and sprint retrospectives while ensuring adherence to SAFe protocols
- Improved team productivity by implementing changes such as task sizing, resulting in 20-40% more tasks completed per sprint
- Coached team members on Agile tools like JIRA, creating dashboards for velocity and team health monitoring
Scrum Master
Epay World LLC
01.2016 - 12.2018
- Enhanced payment processing systems through Agile methodologies, fostering a culture of continuous improvement
- Created and integrated virtual payment terminals for merchants, enhancing payment processing systems through Agile methodologies
- Fostered a culture of transparency and continuous improvement by leading Agile ceremonies and tracking team progress
- Improved task execution by introducing automated testing and backlog refinement, increasing team delivery accuracy
Account Manager
ZTE Corporation
01.2011 - 12.2016
- Managed large-scale accounts, delivering tailored telecommunications solutions and enhancing customer satisfaction
- Managed a portfolio of large-scale accounts, delivering tailored telecommunications solutions that achieved an 80% contract renewal rate
- Collaborated with cross-functional teams to resolve client issues, enhancing customer satisfaction and engagement
Education
M.Sc. - Information Technology
University of the Cumberlands
01.2024
MBA -
Atlantis University
Miami, FL01.2019
B.Com. -
Monad University
01.2010
Skills
- Agile Coaching & Mentoring
- Servant Leadership & Stakeholder Engagement
- Scrum & SAFe Methodologies
- Cross-Functional Team Leadership
- Team Building & Development
- Risk Management & Issue Resolution
- Process Improvement
- Sprint Planning & Facilitation
Certification
- SAFe Scrum Master (SSM)
- Project Management Professional (PMP)
- Certified Scrum Product Owner (CSPO)
- PMI Agile Certified Practitioner (PMI-ACP)
- Atlassian Agile Project Management Professional Certificate
Accomplishments
- Improved team productivity by 20% through Agile coaching and facilitation.
- Successfully created and managed multiple Agile teams, aligning activities with organizational goals.
- Coached and mentored Scrum Masters, fostering a high-performance Agile culture.
Timeline
Scrum Master
REI Systems Inc
01.2024 - 12.2024
Sr. Agile Scrum Master
Park Street Companies
01.2021 - 12.2023
Sr. Scrum Master
Blue Shield of California
01.2018 - 12.2020
Scrum Master
Epay World LLC
01.2016 - 12.2018
Account Manager
ZTE Corporation
01.2011 - 12.2016
MBA -
Atlantis University
B.Com. -
Monad University
M.Sc. - Information Technology
University of the Cumberlands
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