Jhane Leeper
Carmel,IN
Summary
Compassionate Patient Care Coordinator known for high productivity and efficient task completion. Excel in patient advocacy, care plan coordination, and healthcare administration. Possess strong communication, problem-solving, and organizational skills vital for navigating complex healthcare environments and ensuring optimal patient outcomes. Committed to leveraging empathy and collaboration to enhance patient care delivery.
Overview
7
7
years of professional experience
Work History
Laboratory Technician
American Health Associates Inc.
Fishers, IN
03.2024 - Current
- Maintained and calibrated laboratory equipment, including spectrophotometers, centrifuges, and pH meters to ensure accurate results.
- Disposed of laboratory materials and samples using well established guidelines and instructions.
- Performed quality control checks on laboratory equipment and chemicals to maintain laboratory standards.
- Assisted with training new lab technicians on proper operation of instruments, safety protocols, and other relevant topics.
- Implemented and adhered to laboratory safety protocols, including the proper disposal of hazardous materials.
Pharmacy Technician
Walgreens
Noblesville, IN
07.2022 - 02.2024
- Maintained pharmacological practices by checking drug inventory, stocking medications and monitoring supplies.
- Implemented and followed pharmacy protocols for medication disposal and waste management.
- Cleaned and maintained equipment or work areas according to prescribed methods.
- Collaborated with healthcare providers to clarify prescription orders and resolve medication discrepancies.
- Entered patient and prescription information into pharmacy software systems with high attention to detail.
- Created new customer profiles and updated demographics, allergies and new medications in pharmacy computer systems.
Patient Care Support
IU Health Methodist Hospital
Indianapolis, IN
03.2021 - 06.2022
- Provided customer service support for patients registering for services at healthcare facilities.
- Provided guidance and support to nursing staff regarding patient care before, during and after operations.
- Provided guidance and support to staff members on various aspects of patient care management.
- Provided emotional support to both patients and their families during difficult times or transitions in care.
- Coordinated support services and optimized communication between healthcare workers and patients.
Receptionist
Beltway Surgery Center
Carmel, IN
11.2020 - 03.2021
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Prepared welcome packages for new hires.
- Ensured that all necessary forms were completed accurately prior to submitting them for processing.
- Greeted and directed visitors to appropriate departments or individuals, ensuring a welcoming environment.
- Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
Triage Specialist
IU Health North Hospital
Carmel, IN
06.2020 - 11.2020
- Maintained confidentiality in matters related to patient, family and client facility staff.
- Maintained a safe environment by adhering to infection control policies and procedures.
- Communicated triage information to primary care team to discuss disposition.
- Assessed patient needs and prioritized care based on urgency of medical condition.
- Stocked clinical workstations and procedure rooms with necessary supplies.
Patient Care Coordinator
CorVel
Carmel, IN
02.2018 - 05.2020
- Established a strong work network by building professional relationships with physicians and fellow employees.
- Scheduled evaluations and procedures for patients.
- Demonstrated flexibility during changes to patient care practice.
- Collaborated with multidisciplinary teams to provide comprehensive, patient-centered care.
- Screened patients for eligibility for state, local, and federal assistance programs.
- Liaised effectively with patients, doctors, and staff members, assessing medical charts, and promoting a high level of communication and interaction.
- Monitored changes in coding systems such as ICD-10 CM and PCS, CPT, HCPCS Level II and III.
- Assigned ICD-10 diagnostic codes to medical records for proper billing and reimbursement.
Triage Coordinator
St. Vincent's Hospital
Indianapolis, IN
05.2019 - 08.2019
- Documented services discussed and provided details in electronic medical records.
- Responded quickly and efficiently when presented with emergent situations requiring immediate attention.
- Delivered information regarding care and medications to patients and caregivers in comprehendible terminology.
- Reviewed medical chart and requested appointments, prescriptions and consultations for urgent needs.
- Facilitated communication between various departments within the hospital concerning patient care plans.
Education
Bachelor of Science - Psychology
Ohio University
Athens, OHBachelor of Science - Sociology
Ohio University
Athens, OHBachelor of Science - Criminology
Ohio University
Athens, OHAssociate of Science - Medical Billing And Coding
Ultimate Medical Academy
Clearwater, FL05-2023
Some College (No Degree) -
Ivy Tech Community College of Indiana
Indianapolis, INHigh School Diploma -
North Central High School
Indianapolis05-2014
Skills
- HIPAA protocol adherence
- Medical record requests
- Billing statement processing
- Healthcare documentation
- Administrative supervision
- Customer service
- Attention to detail
- Policy compliance
- Organizational skills
- Medical terminology
- New hire training
- Patient care coordination
- Office administration
- Claims processing
- Appointment scheduling
- Patient registration
- Quality assurance
- Recordkeeping
- Microsoft office
- Team management
- Critical thinking
- Data entry
- PPE use
Languages
English
Native/ Bilingual
Spanish
Elementary
Accomplishments
- Deans List - 2023 - Ultimate Medical Academy
References
References available upon request.
Timeline
Laboratory Technician
American Health Associates Inc.
03.2024 - Current
Pharmacy Technician
Walgreens
07.2022 - 02.2024
Patient Care Support
IU Health Methodist Hospital
03.2021 - 06.2022
Receptionist
Beltway Surgery Center
11.2020 - 03.2021
Triage Specialist
IU Health North Hospital
06.2020 - 11.2020
Triage Coordinator
St. Vincent's Hospital
05.2019 - 08.2019
Patient Care Coordinator
CorVel
02.2018 - 05.2020
Bachelor of Science - Psychology
Ohio University
Bachelor of Science - Sociology
Ohio University
Bachelor of Science - Criminology
Ohio University
Associate of Science - Medical Billing And Coding
Ultimate Medical Academy
Some College (No Degree) -
Ivy Tech Community College of Indiana
High School Diploma -
North Central High School