Jhanee Brown-Sanders
Wisconsin Community Services
Milwaukee,WI
6
years of professional experience
A goal-oriented worker with outstanding organization and proven history of increasing productivity and customer satisfaction with great phone skills and talents. While I know my skillset, I am ready and willing to improve with in the company. I am committed to bringing my best self forward for this company.
Work History
SCRAM/ Drug Test Technition
5 Years 1 Month- Set up, maintained and cleaned SCRAM Bracelets
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Answering questions from clients and lawyers in regards to bracelet.
- Writing and sending out reports on violations for clients.
- Monitoring all Female Drug Testing for Milwaukee County.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Developed and maintained courteous and effective working relationships.
Customer Service Representative
2 Months- Provided primary customer support to internal and external customers.
- Helped enroll employees in annual medical benefits
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded to customer requests for products, services, and company information.
- Maintain customer satisfaction in calls.
Victim Witness Advocate
3 Months- Contacting victims and updating them on the status of the court cases involving them.
- Providing Attorney’s with information on victims, so they can properly prep cases.
- Staying with the victims in court room, and explaining the legal terminology and the Justice system to them.
- Using Criminal Database to organize case files in storage room and on the computer.
Pet Consultant
2 Years 10 Months- Mixed and administered special food formulas to individual animals based on unique dietary needs.
- Supervised up to 50 dogs at a time with another person.
- Cleaning and disinfecting the facility daily
- Organizing office space and files on about the animals.
- Followed all pet care instructions, including dietary needs and medication regimens.
- Cared for sick or injured animals by seeking out veterinary care and notifying owners.
Project Manger Assistant
2 Years 4 Months- Identified plans and resources required to meet project goals and objectives by setting realistic timelines and checkpoints.
- Provided management for multiple internal personnel, contractors and vendors.
- Achieved project deadlines by coordinating with contractors to manage performance.
- Experience working with few construction materials
Education
Bachelor of Science - Criminal Justice
- Minor in Digital Forensics
- Dean's List all 4 years
- Received Academic Scholarship
High School Diploma
Skills
Inbound and Outbound Calling
Technical Support
Creative problem solving
Recordkeeping strengths
Good listening skills
Advanced Problem Solving
Strategic Planning
Team Bonding
Detail-oriented
Excellent work ethic
Verbal and written communication
Analytical skills
Multitasking abilities
Flexible & Adaptable
Data management
Critical thinking
Spreadsheet Data Tracking
Results Analysis
Accomplishments
Lsat taken
Timeline
SCRAM/ Drug Test Technition
Wisconsin Community Services
09.2021 - CurrentRead More
Customer Service Representative
SITEL Worldwide Corporation
09.2020 - 11.2020Read More
Victim Witness Advocate
Milwaukee County District Attorney’s Office
01.2020 - 04.2020Read More
Pet Consultant
While You Were Out Pet Sitting
10.2015 - 08.2018Read More
Project Manger Assistant
Butters-Fetting Co Inc
06.2013 - 10.2015Read More
Ball State University
Bachelor of Science from Criminal Justice
Read More
Milwaukee Lutheran High School
High School Diploma
Read More