Summary
Overview
Work History
Education
Skills
Languages
Details - Email
Clubs And Societies
Extracurricular Activities
Timeline
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JhannaRary Otto

JhannaRary Otto

Plantation,FL

Summary

  • Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
  • Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

7
7
years of professional experience

Work History

Customer Service Representative

Beauty Supply Warehouse
07.2022 - Current
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Complete 4-6 large store orders pre day.

Manager

D-Voni Cleaning Inc.
05.2017 - 03.2022
  • Reduced operational costs through comprehensive process improvement initiatives and resource management.
  • Optimized resource allocation by conducting regular performance evaluations and providing personalized coaching for staff development.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Increased team productivity by implementing streamlined processes and effective communication strategies.

Call Center Representative

1 800 Flowers
10.2019 - 04.2020
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
  • Streamlined call flow processes for more efficient response times and increased productivity.
  • Improved first-call resolution rates with thorough issue analysis and effective problem-solving techniques.
  • Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Managed 30-50 calls and orders pre day.

Event Coordinator

Lawns Team
09.2016 - 11.2019
    • Enhanced attendee experience by meticulously planning and executing event logistics.
    • Conducted post-event analysis, identifying areas of improvement for future events.
    • Developed creative marketing materials that generated interest and boosted event attendance.
    • Managed budgets effectively, negotiating contracts to secure cost savings without compromising quality.

Education

Bachelor of Science - Marine Biology

University of The West Indies
Jamaica
01.2020

Associate of Science -

Manchester High School
Jamaica
07.2016

High School Diploma -

May Day High School
Jamaica
06.2013

Skills

    • Call Management
    • Appointment Scheduling
    • Data Collection
    • Product Knowledge
    • Paperwork Processing
    • Account Updating
      • Scheduling
      • Data Entry
      • Client Relations
      • Brand Representation
      • Computer Proficiency

Languages

English

Details - Email

njhannarae@gmail.com

Clubs And Societies

  • Environmental Club
  • Geography Club
  • Dance Club
  • UMA - University Marketing Association

Extracurricular Activities

  • Sports, (Track and Field, Soccer and Netball)
  • Dance Club
  • Environmental Club
  • UMA - University of Marketing Association

Timeline

Customer Service Representative

Beauty Supply Warehouse
07.2022 - Current

Call Center Representative

1 800 Flowers
10.2019 - 04.2020

Manager

D-Voni Cleaning Inc.
05.2017 - 03.2022

Event Coordinator

Lawns Team
09.2016 - 11.2019

Bachelor of Science - Marine Biology

University of The West Indies

Associate of Science -

Manchester High School

High School Diploma -

May Day High School

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JhannaRary Otto