JhannaRary Otto
Plantation,FL
Summary
- Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
- Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Beauty Supply Warehouse
07.2022 - Current
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Complete 4-6 large store orders pre day.
Manager
D-Voni Cleaning Inc.
05.2017 - 03.2022
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Optimized resource allocation by conducting regular performance evaluations and providing personalized coaching for staff development.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Increased team productivity by implementing streamlined processes and effective communication strategies.
Call Center Representative
1 800 Flowers
10.2019 - 04.2020
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Streamlined call flow processes for more efficient response times and increased productivity.
- Improved first-call resolution rates with thorough issue analysis and effective problem-solving techniques.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Managed 30-50 calls and orders pre day.
Event Coordinator
Lawns Team
09.2016 - 11.2019
- Enhanced attendee experience by meticulously planning and executing event logistics.
- Conducted post-event analysis, identifying areas of improvement for future events.
- Developed creative marketing materials that generated interest and boosted event attendance.
- Managed budgets effectively, negotiating contracts to secure cost savings without compromising quality.
Education
Bachelor of Science - Marine Biology
University of The West Indies
Jamaica 01.2020
Associate of Science -
Manchester High School
Jamaica07.2016
High School Diploma -
May Day High School
Jamaica 06.2013
Skills
- Call Management
- Appointment Scheduling
- Data Collection
- Product Knowledge
- Paperwork Processing
- Account Updating
- Scheduling
- Data Entry
- Client Relations
- Brand Representation
- Computer Proficiency
Languages
English
Details - Email
njhannarae@gmail.com
Clubs And Societies
- Environmental Club
- Geography Club
- Dance Club
- UMA - University Marketing Association
Extracurricular Activities
- Sports, (Track and Field, Soccer and Netball)
- Dance Club
- Environmental Club
- UMA - University of Marketing Association
Timeline
Customer Service Representative
Beauty Supply Warehouse
07.2022 - Current
Call Center Representative
1 800 Flowers
10.2019 - 04.2020
Manager
D-Voni Cleaning Inc.
05.2017 - 03.2022
Event Coordinator
Lawns Team
09.2016 - 11.2019
Bachelor of Science - Marine Biology
University of The West Indies
Associate of Science -
Manchester High School
High School Diploma -
May Day High School
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