Jharrid Houston
Clearfield,UT
Summary
Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience.
Overview
5
5
years of professional experience
Work History
IT Support Specialist
Pye Barker
Ogden, UT
10.2023 - Current
- Managed hardware inventory, ensuring proper allocation of resources and prompt replacement of outdated equipment.
- Provided remote support for off-site employees, resolving issues quickly without sacrificing job performance.
- Maintained documentation of IT systems, processes, and procedures for easy reference by the team members.
- Implemented mobile device management policies to protect sensitive company data on employee devices while facilitating their work tasks remotely.
- Participated in after-hours on-call rotations providing continuous coverage for urgent technical matters affecting the organization.
IT HELPDESK ARMY
Army
11.2020 - 05.2023
- Installed and performed minor repairs to hardware, software, and peripheral equipment, following design and installation specifications
- Troubleshot and resolved system hardware and software problems
- Counseled and disciplined employees, driving performance improvement
- Managed multiple priorities, following through on projects to completion.
CABLE MAINTAINER-INSTALLER ARMY
Army
06.2019 - 11.2020
- Familiarity with Cat 5 and fiber optic cabling for network communications capabilities
- Assisted customers with setting up wi-fi systems upon installation
- Ran network cable from exterior portions of building using ladders and poles
- Followed all safety protocols and wore protective equipment.
Education
Cybersecurity
Western Governors University
01.2027
Skills
- Configuration Management
- Mobile Device Management
- Helpdesk call support
- Hardware maintenance
- Software Installation
- Hardware upgrades
- Software Licensing
Leadership Experience
Managed 8 soldiers during my time in the Army. I have taught multiple classes about different articles of equipment. I counseled soldiers and helped them create goals to make the team more successful.
Timeline
IT Support Specialist
Pye Barker
10.2023 - Current
IT HELPDESK ARMY
Army
11.2020 - 05.2023
CABLE MAINTAINER-INSTALLER ARMY
Army
06.2019 - 11.2020
Cybersecurity
Western Governors University