Jhazmine Dennis
Baton Rouge,LA
Summary
Driven professional with a track record of enhancing brand visibility and customer satisfaction at companies like Amazon. Skilled in digital marketing and communications management, adept at developing targeted campaigns and resolving customer issues, leading to increased loyalty and repeat business. Demonstrates exceptional time management and social media engagement abilities, contributing to significant brand growth.
Overview
8
8
years of professional experience
Work History
Marketing Associate
Acme
02.2024 - Current
- Boosted brand visibility by developing and executing targeted marketing campaigns.
- Enhanced social media presence with creative content and effective targeting.
- Coordinated successful trade shows and events, increasing brand exposure and generating new business leads.
- Supported the design process of various promotional materials including brochures, flyers, banners, and advertisements.
Customer Service Representative
Amazon
10.2022 - 11.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
CNA
Citi
06.2020 - 08.2022
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
Customer Support Specialist
CVS Pharmacy
10.2016 - 04.2018
- Developed strong relationships with clients, resulting in repeat business and positive feedback.
- Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
- Implemented effective troubleshooting techniques for faster problem resolution and improved customer satisfaction levels.
- Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
Education
Associate Degree In Nursing - Nursing
Southern University And A&M College
Baton Rouge, LA07.2019
Skills
- Time Management
- Market Analysis
- Digital Marketing
- Analytics and SEO
- Google Analytics
- Copywriting
- Communications management
- Social Media Engagement
- Customer Retention
Timeline
Marketing Associate
Acme
02.2024 - Current
Customer Service Representative
Amazon
10.2022 - 11.2023
CNA
Citi
06.2020 - 08.2022
Customer Support Specialist
CVS Pharmacy
10.2016 - 04.2018
Associate Degree In Nursing - Nursing
Southern University And A&M College
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