Aly Vervaet
Highland Lakes,NJ
Summary
Friendly team player dedicated to making delicious specialty coffee and tea beverages and contributing to safe, welcoming cafe environment. Fast learner and adapter to new circumstances and challenges paired with in-depth knowledge of coffee-making equipment operations. Works well under pressure and in fast-paced settings.
Overview
3
3
years of professional experience
Work History
Barista Trainer
Acme
05.2023 - 09.2024
- Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Repaired minor issues and maintained espresso equipment and coffee machines for smooth functioning.
- Learned new drinks and procedures first, and instructed all team members on how to properly complete each.
- Managed cash register transactions efficiently while adhering to company policies regarding cash handling procedures.
- Enhanced customer satisfaction by providing high-quality espresso and coffee beverages.
- Taught proper procedures and strategies for success to new employees.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Controlled line and crowd with quick, efficient service.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
Seasonal Worker
Heaven Hill Farm
09.2021 - 11.2023
- Handled high-pressure situations effectively by remaining calm and focused during peak seasonal times, allowing for the swift resolution of customer inquiries and concerns.
- Provided exceptional customer service, addressing inquiries and resolving issues in a timely manner.
- Maintained excellent product knowledge, enabling prompt assistance to customers seeking specific items or recommendations.
- Communicated with coworkers and management to report challenges.
Education
Associate of Science - Business
County College of Morris
Randolph Township, NJ05-2025
Skills
- Cleanliness standards
- Order Taking
- Complaint Handling
- Training Materials
- Coffee expertise
- Specialty beverages knowledge
- Team Player
- Exceptional customer service
Timeline
Barista Trainer
Acme
05.2023 - 09.2024
Seasonal Worker
Heaven Hill Farm
09.2021 - 11.2023
Associate of Science - Business
County College of Morris
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