Quincy Castillo
Brooksville
Summary
Effective at operating in fast-paced, demanding settings. Specializing in sales and service, training new employees in successful promotional strategies and how to capitalize on upsell opportunities. Expertise in POS systems and restocking inventory, keeping areas clean and tidy and correctly processing payments.
Overview
3
3
years of professional experience
Work History
Barista Trainer
Starbucks
Brooksville
11.2024 - Current
- Trained new baristas on beverage preparation and customer service standards.
- Demonstrated proper use of espresso machines and brewing equipment.
- Greeted guests with pleasant smile and superior customer service.
- Facilitated ongoing training sessions to enhance team skills and knowledge.
- Listened to customer desires and needs to recommend optimal products.
Sales Associate
Shoe Carnival
Brooksville
01.2023 - 10.2024
- Assisted customers in selecting footwear that fits their style and needs.
- Maintained organized merchandise displays to enhance customer shopping experience.
- Processed transactions accurately using point-of-sale systems.
- Monitored stock levels and communicated restock needs to management.
- Helped customers find specific products, answered questions, and offered product advice.
Server
The Grande
Brooksville
10.2022 - 10.2024
- Provided excellent customer service in a fast-paced dining environment.
- Managed multiple tables and ensured timely order delivery.
- Collaborated with kitchen staff to facilitate smooth service operations.
- Responded efficiently to guest inquiries and complaints in a professional manner.
Education
High School Diploma -
Hernando High School
Brooksville06-2023
Some College (No Degree) - Associate of Arts
Pasco-Hernando State College
New Port Richey, FLSkills
- Customer service
- Point-of-sale systems
- Stock management
- Effective communication
- Visual merchandising
- Adaptive learning
- POS system operation
- Cleanliness standards
- Training program development
- Staff coaching
- Retail management
- Front counter maintenance
- Cash handling
- Up-selling
- Cleanliness
- Menu memorization
- Team collaboration
- Active listener
- Positive and professional
Timeline
Barista Trainer
Starbucks
11.2024 - Current
Sales Associate
Shoe Carnival
01.2023 - 10.2024
Server
The Grande
10.2022 - 10.2024
High School Diploma -
Hernando High School
Some College (No Degree) - Associate of Arts
Pasco-Hernando State College