Sophia Perez
Barista
Hialeah,FL
Summary
Accomplished Barista Trainer at Starbucks, adept in leading new employees in the right direction. Elevating team performance through effective training programs, enhancing customer service and sales. Excelled in creating memorable customer connections, significantly contributing to the company's reputation for excellence. Demonstrates exceptional team leadership and product upselling skills. Dedicated to providing memorable experiences to build loyal customer base. Consistently helps new employees understand customer desires and take advantage of strategies that build satisfaction and earn repeat business.
Overview
2
2
years of professional experience
Work History
Barista Trainer
Starbucks
11.2022 - Current
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Provided ongoing feedback to trainees on their progress, offering constructive criticism when necessary while celebrating achievements regularly.
- Improved barista skills through one-on-one training sessions and practical demonstrations.
- Taught proper procedures and strategies for success to new employees.
- Maintained highest standards of conducts and service to support company reputation.
- Created customer connections to ensure long-term sales.
- Hand crafted beverages to the Starbucks standard.
- Memorized all official and off-menu preparations and beverages to serve customer's desires.
- Cleaned and sanitized work areas, dishes, and equipment.
- Multi-tasked making coffee, warming food, taking orders, and serving the customers.
- Enthusiastically engaged customers during busy periods to lighten the mood.
Education
Cardinal Gibbons Catholic High School
Fort Lauderdale, FL05.2023
Pre-Finance - Business
Florida Atlantic University
Boca Raton, FLSkills
- Order Taking
- Fluent in Spanish
- Staff Coaching
- POS System Operation
- Sales proficiency
- Training Program Development
- Team Player
- Cash Handling
- Cash Register Operation
- Active listener
- Exceptional customer service
- Opening and closing duties
- Team Leadership
- Safe Food Handling
- Menu Memorization
- Product Upselling
- Food Preparation
- Call center experience
- Customer service
- Customer satisfaction
- Reliability and punctuality
- Customer focus
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Barista Trainer
Starbucks
11.2022 - Current
Cardinal Gibbons Catholic High School
Pre-Finance - Business
Florida Atlantic University
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