Jheanell Caldwell
Burlington
Summary
Results-driven management operations professional specializing in strategic planning and operational improvement. Recognized for enhancing team performance through effective leadership and robust communication skills. Track record of boosting productivity and revenue streams by streamlining processes and increasing customer engagement. Aiming to leverage extensive experience as a Store Manager to drive continuous improvement across all operational facets.
Overview
10
10
years of professional experience
Work History
Store Manager
TD Bank NA
Pemberton
11.2014 - Current
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Established store tactics and strategies to achieve operational performance and sales goals.
- Prepared staff work schedules and assigned team members to specific duties.
- Delegated work to staff, setting priorities and goals.
Education
Master of Science - Criminal Justice
Walden University
Minneapolis, MN02-2025
Associate of Science - Criminal Justice
Rowan University
Glassboro, NJ05-2023
Associate of Science - Science
Rowan College At Burlington County
Mount Laurel, NJ05-2021
Skills
- Relationship building and management
- Leading staff meetings
- Staff performance improvement
- Employee supervision and motivation
- Risk management
- Verbal and written communication
- Partnership building
Timeline
Store Manager
TD Bank NA
11.2014 - Current
Master of Science - Criminal Justice
Walden University
Associate of Science - Criminal Justice
Rowan University
Associate of Science - Science
Rowan College At Burlington County
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